[Remote] Coach On Demand
Note: The job is a remote job and is open to candidates in USA. Served With Honor is dedicated to supporting U.S. military veterans and their families. As a Coach On Demand, you will serve as a trusted advisor, guiding veterans through the VA disability claims process while driving sales of services and service plans. You will be responsible for conducting assessments, providing coaching, and maintaining detailed documentation of all interactions.
Responsibilities
- Serve as the primary relationship holder for new veterans and trusted point of contact either through Coach on Demand introduction and/or direct outreach (sales tactics)
- Conduct thorough intake assessments to identify individual needs, goals, and barriers to achieving increased disability benefits
- Reviews and understands each Veteran’s specific disability and analyzes to determine best strategy based on conditions and/or medical evidence the veteran client(s) may qualify for to maximize disability benefits
- Conducts VA disability claims coaching/consulting/strategy/sales services for veteran clients to include evaluation of medical evidence needs, speed to submission and maximization of benefits
- Educate veterans in access / use of client portal to select services / service plans, build engagement through tasks and chat, demonstrate the benefits to support a personalized experience
- Provides virtual support to the book of Veteran clients you source through daily email exchanges, phone calls, text messages, and video teleconference education-based coaching sessions
- Detailed management and documentation of all sales and delivery activities within Salesforce CRM including pipeline reporting, conversion rates, etc
- Complies with all internal policies and all applicable state, local, and federal laws
- Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery
- Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience
Skills
- Bachelor's degree required in Communications, Healthcare Administration, or related field from an accredited institution
- A minimum of 3-5 years of direct sales experience with services based sales ideally working in the delivery of benefits to Veterans, and Veterans community
- Experience in remote care coordination, digital navigation, and case management
- Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences
- Strong sales experience in a start-up environment with focus on services based sales
- Previous knowledge and experience navigating the VA disability benefits system
- Experience with VA benefit systems, navigation and services, healthcare and/or behavioral health services with public/private community service programs is a plus
- Knowledge of employment services, workforce development, or veteran transition programs
- Experience supporting military families or individuals transitioning from active duty
Company Overview
- Served With Honor is a Veteran Company that helps veterans and their families live happier, healthier, and wealthier. It was founded in 2020, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://servedwithhonor.com.