[Remote] Client Relations Account Executive I - Remote

Note: The job is a remote job and is open to candidates in USA. LoanCare is one of the top providers in the mortgage services industry, seeking a Client Relations Account Executive I to join their team. The role involves maintaining client relationships, resolving inquiries, and ensuring effective communication between clients and internal teams.

Responsibilities

• Maintain a pipeline of client requests
• Develop and understand each client’s business rules, type of business, and goals
• Research, resolve, and report client problems and inquiries; ensure prompt responses by partnering with internal/external business partners to meet client’s needs
• Work closely with Client Relations Account Executive II and III to ensure proper level of support to portfolios is provided
• Provide process gaps or portfolio trends to management for tracking and resolution
• Ensure all inquiries are documented, process gaps are identified, and escalated issues are presented to the manager with suggestions, ideas, and solutions
• Maintain a thorough knowledge of policies and tools to effectively answer most client inquiries without assistance
• Assist other team members during volume spikes as needed
• All other duties as assigned

Skills

• High School Diploma or equivalent required
• Strong negotiation and mediation skills
• Strong relationship or vendor/client management and communication skills
• Strong analytical, problem-solving, research, interpretive, and decision-making skills
• Detail-oriented with the ability to successfully manage multiple priorities and meet deadlines
• Ability to work in a fast-paced environment
• Ability to meet client, department, and investor standards in knowledge, quality, efficiency, initiative, teamwork, customer service, productivity, and overall performance
• 1+ year of experience in mortgage servicing or mortgage banking preferred
• 1+ year of customer service experience preferred
• Knowledge of LPS/MSP Systems preferred
• Knowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint)

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k) and employee stock purchase plans
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
• Flexibility to work remotely, while staying connected through virtual engagement
• We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

Company Overview