[Remote] Client Experience Operations Manager
Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud that leverages advanced artificial intelligence to enhance marketing efficiency. They are seeking a detail-oriented Client Experience Operations Manager to support media project execution and operational management, ensuring accurate measurement solutions and effective communication across teams.
Responsibilities
- Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects
- Track campaign milestones, dependencies, and risks across cross-functional teams
- Support implementation and QA of tracking tags across media platforms and websites
- Ensure campaign tagging follows established taxonomy and naming conventions
- Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies
- Assist with documentation of tagging standards and best practices
- Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch)
- Support integration of media tracking data into attribution and reporting frameworks
- Partner with analytics teams to ensure media data aligns with broader customer journey measurement
- Maintain campaign documentation, workflows, and tracking implementation guides
- Identify opportunities to improve operational efficiency across campaign setup and reporting
- Ensure compliance with internal data governance and marketing technology standards
Skills
- 3–5 years of experience in digital media operations, marketing operations, or campaign management
- Experience working with digital tagging and tracking frameworks
- Familiarity with customer journey attribution concepts and multi-channel measurement
- Strong project management and organizational skills
- Ability to coordinate across media, analytics, and technology teams
- Experience with tag management
- Familiarity with analytics and reporting platforms such as Google Analytics or Adobe Analytics
- Experience working with media platforms such as Google Campaign Manager 360 or The Trade Desk
- Knowledge of marketing attribution tools or media measurement platforms
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Company Overview
Company H1B Sponsorship