[Remote] Client and Support Operations Analyst
Note: The job is a remote job and is open to candidates in USA. Labcorp is seeking a Client & Support Operations Analyst to join our team in Buffalo, NY. This role involves providing analytical and operational support to the Client Relations and Accessioning teams, focusing on improving order visibility, identifying process improvements, and enhancing client service.
Responsibilities
- Analyze order and accession data to identify workflow inefficiencies, reduce rework, and improve turnaround time
- Monitor and report client-specific trends to support proactive account management and early issue resolution
- Increase effective use of Salesforce to improve communication tracking, visibility, and follow-up consistency
- Support client education and communication to improve understanding of processes and service expectations
- Develop strong working relationships with partner laboratories to improve sample transfer coordination and reduce friction in cross-site interactions
- Collaborate with Client Relations, Accessioning, and other operational teams to support process standardization and service quality improvement
- Prepare reports, dashboards, and analyses to inform operational decision-making and leadership visibility
- Support continuous improvement initiatives that enhance client service, accountability, and operational discipline
Skills
- Bachelor's degree in biology, or related life science
- 1 or more years of experience in operations analysis, client support, laboratory operations, healthcare services, or a related environment preferred
- 1 or more years of experience in analyzing data, identifying trends, and developing actionable recommendations
- Ability to work effectively across teams and manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills with the ability to explain operational issues clearly
- Proficiency with Microsoft Excel and reporting tools; experience with Salesforce or similar CRM platforms preferred
- Strong analytical, problem-solving, and organizational skills
- Ability to interpret operational and client data to support decision-making
- Attention to detail and commitment to process consistency and service quality
- 1 or more years of experience supporting continuous improvement, workflow optimization, or cross-functional process initiatives
Benefits
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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