[Remote] Business Systems Analyst I (Quality Assurance)
Note: The job is a remote job and is open to candidates in USA. Cincinnati Children's Hospital Medical Center is seeking a Business Systems Analyst I to join their team and support the quality, reliability, and continuous improvement of enterprise business applications. This role involves testing new functionality, validating business requirements, and ensuring high-quality system performance while collaborating with various stakeholders.
Responsibilities
- Assists in executing the testing/quality assurance needs of the enterprise business suite
- Document testing outcomes
- Develops understanding of business theories, concepts, principles and techniques of the business areas to identify opportunities for process improvement
- Assists with the development of business process designs and user guides
- Addresses production support, application configuration and enhancements with direction from senior level team members as needed
- Assists with testing new functionality, system enhancements, patches, and application upgrades to ensure business requirements are met and systems function as expected
- Documents testing outcomes and supports issue identification, troubleshooting, and resolution activities during testing cycles
- Participates in quality assurance activities related to application releases, upgrades, and ongoing system maintenance
- Works with senior team members on understanding validation processes
- Participate in creating and maintaining documentation in support of enterprise business applications
- Participates in testing efforts related to system upgrades, patches, enhancements, and new functionality deployments
- Supports validation efforts and regression testing to minimize the impact of system changes on existing business processes
- Provide support and resolution assistance for production and process issues
- Seeks guidance to troubleshoot and decipher error messages
- Assists with the appropriate Change Control methods to implement system solutions
- Support departmental efforts to improve customer satisfaction
- Develop a familiarity of existing business processes to avoid potential issues as well as gathering information for future process improvement opportunities
- Exercise good judgement and follow appropriate escalation procedure in accordance with information technology service level agreements
- Provides end-user support
- Monitor SLA's and escalates as needed
- Adhere to and promote continual adoption of change management policies and procedures
- Model outstanding customer service behavior, including timely and effective follow-up with customers
- Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education
- Develop and maintain positive relationships
- Works well with others and fosters a positive team environment
- Participate in instructional seminars
- Continued development on Cincinnati Children's computer-based systems
Skills
- Bachelor's degree in a related field OR equivalent combination of education and experience
- 0+ years of experience in a related job discipline
- Basic knowledge of reviewing functional requirements and identifying clear, testable acceptance criteria to support quality outcomes
- Experience creating and executing test cases, including manual testing and exposure to automated testing tools, to help ensure reliable system performance
- Understanding of defect tracking and reporting processes, with the ability to collaborate with developers and business stakeholders to support issue resolution and improve overall product quality
- Exposure to documenting standard operating procedures (SOPs) and quality assurance processes, while contributing to continuous improvement initiatives and quality outcomes
- Exposure to testing and validating new functionality, system enhancements, patches, or application upgrades within enterprise applications or software systems
Company Overview
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