[Remote] Account Executive (Retention & Upsell)
Note: The job is a remote job and is open to candidates in USA. PayTrace by North is a B2B payments expert that transforms financial and accounting processes. They are seeking a highly motivated Account Executive focused on Retention & Upselling to strengthen customer relationships, reduce churn, and drive revenue expansion within their payment processing portfolio.
Responsibilities
- Meet or exceed monthly targets for retention rate, churn reduction, and upsell revenue
- Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline
- Track competitive trends and communicate common reasons for churn to leadership
- Proactively contact at-risk merchants to understand concerns and deliver tailored solutions that resolve pain points
- Conduct regular account health checks to identify declining usage, support needs, or early churn indicators
- Respond to customer inquiries related to billing, statements, chargebacks, pricing, and product functionality
- Analyze merchant processing patterns to identify opportunities for increased volume, new product adoption, or feature upgrades
- Educate merchants on advanced capabilities and upsell additional services to drive incremental revenue
- Execute targeted outbound campaigns for cross-selling initiatives
Skills
- 1-3+ years of experience in payment processing, fintech, SaaS account management, customer success, or inside sales
- High school diploma or equivalent
Benefits
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Education Assistance
- Paid Maternity & Paternity Leave
- Mental Health Support & Well-Being Program
- Company-funded Lifestyle Spending Account
Company Overview
- PayTrace provides payments solutions for businesses. It was founded in 2004, and is headquartered in Spokane, Washington, USA, with a workforce of 51-200 employees. Its website is https://www.paytrace.net/.