Product Owner, Billing & Payments

Remote-Hybrid (Locations): All Locations, TX / Indianapolis, IN (Indy) At LineLeader®, our purpose is to support the growth of early learning centers by using our child care industry knowledge and experience to create software that makes their sales and marketing operations simple. LineLeader® was founded to provide a comprehensive customer relationship management and marketing system designed specifically for the child care industry. Our web-based software is the product of a combined 75+ years of management software and business consulting experience in the child care industry. We make child care relationship management simpler and more effective by automating communication, enhancing parent engagement, and managing leads to improve enrollment conversion. We’re a fast-growing organization and we are looking for individuals who value teamwork, are customer-centric, and understand and get excited about doing what it takes to succeed at a fast- paced software company. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your ideas and excitement with us. Primary Purpose and Function: The Product Owner, Billing & Payments is responsible for owning and evolving the billing, invoicing, payments, and financial workflows within the LineLeader Manage platform. This role serves as the domain expert for tuition billing, subsidies, invoicing, payment processing, reconciliation, and financial accuracy. The Product Owner partners closely with engineering, product management, finance, customer operations, and external payment providers to ensure that LineLeader’s billing and payments infrastructure is reliable, scalable, compliant, and easy to use for both families and operators. The Product Owner brings the product roadmap to life by translating strategic initiatives into clear, prioritized, and well-defined work for the Agile development team. Responsibilities: Product Ownership & Delivery

• Provide clear vision and day-to-day direction to the Agile development team for billing and payments initiatives
• Own the billing and payments backlog, ensuring work is prioritized based on customer impact, platform risk, revenue integrity, and strategic goals
• Write, refine, and maintain high-quality user stories, acceptance criteria, and functional requirements
• Ensure all requirements are clear, testable, accurate, and aligned with broader platform standards
• Lead backlog grooming and iteration refinement for billing and payments workstreams
• Ensure the development team always has an adequate amount of prepared work to execute against sprint goals

Billing & Payments Domain Expertise

• Serve as the internal subject-matter expert for:
• Tuition billing and invoicing
• Payment processing (card, ACH, etc.)
• Subsidies & third party payers
• Payment Reconciliation
• Collaborate with external payment vendors and internal technical teams to manage dependencies and delivery sequencing
• Support planning and execution of payment-related releases, upgrades, and risk-reduction initiatives

Quality, Risk & Reliability

• Actively identify and help mitigate risks related to billing accuracy, payment processing, and customer trust
• Collaborate with QA to ensure strong test coverage for billing and payments scenarios
• Support incident response, root-cause analysis, and remediation planning for billing or payments issues
• Help define and improve operational metrics related to payment success, error rates, and system reliability

Cross-Functional Collaboration

• Work closely with Product Manager to align billing and payments execution with the broader product roadmap
• Partner with Engineering to understand technical constraints, dependencies, and architectural considerations
• Collaborate with Customer Support, Professional Services, and Finance to ensure solutions meet real-world operational needs
• Communicate clearly and proactively with stakeholders on progress, risks, and delivery timelines

Agile & Continuous Improvement

• Champion Agile/Scrum best practices within the team
• Continuously evaluate and improve how billing and payments work is planned, delivered, and supported
• Stay informed on trends in SaaS billing, payments, and platform reliability

Requirements:

• 2+ years of experience in a Product Owner or similar role
• 2+years working in an Agile/Scrum environment
• Strong experience owning or supporting billing, payments, or financially critical systems
• Solid technical foundation and ability to work effectively with engineering teams
• Familiarity with QA practices and testing strategies
• Understanding of application architecture and systems integrations

Preferred Qualifications

• Experience with SaaS billing or payment platforms
• Prior experience working with payment processors or financial workflows
• Background in fintech, payments or high-volume transaction systems