Pharmacy Technician (Call Center)
About the position McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, offers an innovative, patented software system that educates and empowers consumers to make the best healthcare choices at the lowest cost. Founded and operated by a team of pharmacists and software engineers, we support a collaborative, cost-saving solution for purchasing prescription drugs. We are looking for a talented, success-minded Pharmacy Technician Call Center Reps to join our call-center team that helps our members take control of their prescription costs. If you have healthcare call-center experience or retail pharmacy experience and exceptional customer service skills, you can help us make a difference in people’s lives. This is a full-time role with excellent benefits located in Overland Park, Kansas (40-hours per week, Monday thru Friday with no weekends!). Our Pharmacy Technicians answer questions from how to lower out-of-pocket cost on prescription medications to providing directions on how to transfer prescriptions between retail pharmacies. Using their skills as a retail pharmacy technician, they spend most of your time providing excellent customer service to all internal and external customers by educating our members with how they can better navigate the pharmacy world to lower their prescription cost via inbound and outbound calls. Outbound calls will be made to existing customers simply to provide them with more detailed information about our products and services. We currently have two open opportunities. These roles are office-based at our corporate headquarters office at 435 & Nall and requires working on-site in the beginning, with some hybrid flexibility after onboarding. One available shift is 8:30 a.m. - 5:00 p.m. Monday thru Friday. Another available shift is 10:30 a.m. to 7:00 p.m. The first 60 days (approximately) are considered training days for both shifts and during those first 60 days you'll work 8:00 a.m. to 4:30 p.m.
Responsibilities
- Answer incoming calls from Company members/customers
- Assist members with directions to identify and realize savings opportunities highlighted by the Company software system
- Assist members on all issues related to processing of pharmacy claims
- Coordinates internal resolution of customer issues
- Make outbound calls to members who request service via the Rx Savings Solutions online portal
- Make outbound calls to members through an auto dialer
- Assist with research projects relating to pharmacy pricing
- Educates members on benefits of Rx Savings Solutions services
- Perform other duties as reasonably requested by management
Requirements
- High School Diploma/GED or higher is required
- PTCB Certified Pharmacy Technician (must gain within 6 months of employment)
- 3+ years of relative experience including pharmacy experience in a retail setting, and/or customer service or call center experience in the healthcare space
- Communicate in a professional manner with our members and colleagues
- Demonstrated ability to effectively multi-task and problem solve
- Demonstrate ability to work with confidential information and in a deadline driven environment
- Ability to effectively navigating a computer
- Working knowledge of Outlook and Excel (if no experience but willing to learn, we’ll be happy to teach you)
Nice-to-haves
- You have working knowledge of insurance deductibles, formularies and how to navigate the pharmacy world