Patient Care Coordinator (PCC)

Job Description

Job Description Job Title: Patient Care Coordinator Location: Arlington Heights Clinic (Onsite) – Chicago, IL Position Type: Full-Time Reports To: Practice Manager About Clarity Clinic: Clarity Clinic is a leading interdisciplinary private practice offering psychiatric, psychological, and therapeutic services through a holistic, team-based approach. Our mission is to thoughtfully guide each individual on their journey toward clarity and mental wellness by delivering exceptional, comprehensive care. Our team includes Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists who work collaboratively to support our patients' personal and professional balance. You'll work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity. In this role, you will: We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full-time, onsite-only position blends administrative healthcare operations with high-touch, empathetic service. You'll work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity. Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below). Shift I - 7:30 am - 4:00 pm Shift II - 8:00 am - 4:30 pm or 9:00 am - 5:30 pm. Shift III - 12:00pm - 8:30 pm Saturday - 7:45am - 5:00 pm (rotating) Key Responsibilities: Patient Communication & Support Provide exceptional customer service via phone, email, SMS, and patient portal. Serve as the welcoming, professional first point of contact for new and returning patients. Address inquiries, appointment scheduling, medication requests, and care coordination. Assist with patient emergencies or admissions in a calm, supportive manner. Electronic Medical Records (EMR) & Patient Management Accurately maintain and update patient records. Support communication of provider messages, appointment reminders, and follow-ups. Generate and review reports to ensure smooth, efficient patient care. Medication Coordination Facilitate medication refill requests and coordinate with pharmacies and providers. Support patients with clear communication regarding medication policies and timelines. Insurance Navigation & Billing Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms. Verify insurance coverage and collect payments professionally and compassionately. Ensure accurate billing and reconcile daily payment batches. Clinical Operations Greet, check in, and check out patients in a friendly and timely manner. Support provider scheduling and maximize appointment slot utilization. Assist with clinic operations and leadership initiatives as needed.

Qualifications

Associate degree in healthcare administration or related field required (Bachelor's preferred). Minimum of 1 year experience in a healthcare or customer service role (mental health experience is a plus). Strong communication skills with a warm, empathetic approach to patient care. Detail-oriented with strong organizational and problem-solving abilities. Ability to work across multiple locations if needed. Proficiency in healthcare technology and EMR systems. Perks & Benefits: Compensation: $20.00-$24.00 per hour (Full-time) Full comprehensive benefits package including health, dental vision, EAP services and more. Monthly Wellness Services Reimbursement 401k match up to 4%. Opportunities for growth and professional development. Accrued PTO and sick/wellness days. We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals to apply! Required qualifications:

• Associate degree in healthcare administration or related field required
• Minimum of 1 year experience in a healthcare or customer service role
• Strong communication skills
• Detail-oriented and strong organizational skills

Desired qualifications:

• Bachelor's degree preferred
• 1 year experience in a healthcare or customer service role
• Mental health experience is a plus
• Strong communication skills
• Detail-oriented with strong organizational skills
• Proficiency in healthcare technology and EMR systems