Outbound Call Agent – French/Dutch Native Speaker (Remote in Spain)
Join us on our exciting journey! We are looking for a passionate French or Ducth Native Speaker with experience with outbound calls and database management to join us at our Madrid Production Hub office! The primary focus of the role will be to ensure smooth fieldwork execution for healthcare market research projects. If you want to play a key role in a multicultural, dynamic and committed team this could be the role for you! Essential Functions: Recruit target doctors and follow-up on their participation in market research studies via different means of communication (phone, email). Take needed actions to invite and follow-up HCPs to ensure study progress as per given deadlines. Increase doctor’s engagement. Promote HCP collaboration in market research studies based on established standards. Initiate follow-up calls with HCPs to achieve maximum rate of return or additional information. Take care of customer service with HCPs. Utilize internal platforms and digital tools to manage outreach, track participation, and ensure accurate data entry and monitoring of fieldwork status. Interpret and leverage data dashboards/reports to identify bottlenecks, prioritize actions, and improve engagement strategies. Contribute to the continuous improvement of platform‑driven workflows by sharing insights and suggesting optimizations based on data trends and operational feedback. Continuously adapt communication strategies with HCPs across projects and platforms. Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations. Effectively work and communicate with a multi-cultural and cross-functional team. Our ideal candidate: Skills & other requirements: High school graduate or equivalent. Native or bilingual level of French / Dutch is required. Good skills with Microsoft Excel. Very good communicator. Past experience in customer service is an advantage. Strong prioritization skills and the ability to work in a multitask environment. Experience working for multi-national corporations is an advantage. We invite you to join IQVIA™ IQVIA™ is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status“. IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.