On-Call Mobile Crisis Responder
On-Call Mobile Crisis Responder Location:Remote, Training - Park Forest, IL Schedule: On-call; evenings and weekends required Position Type: On-Call, Part-Time Compensation: Compensation is provided per day and per crisis event, with rates ranging from $30 to $225 per day/event, depending on the nature and duration of the assignment. SUMMARY Our client is seeking an On-Call Mobile Crisis Responder to provide immediate crisis intervention services to youth under 21 who are experiencing a mental health emergency that may pose a danger to themselves or others. This position is critical in stabilizing crisis situations through rapid in-person response and short-term service linkage. RESPONSIBILITIES
- Serve as an on-call responder for Designated Service Area (DSA) #25.
- Be immediately available during scheduled on-call shifts to respond to crisis referrals for youth under the SASS program, as well as Medicaid adults, MCO members, and Pathways clients.
- Accept all crisis referrals from the CARES line within 30 minutes—no-decline policy applies.
- Respond in-person to all Mobile Crisis Response (MCR) requests within 90 minutes of receiving the referral.
- Complete crisis screening and assessment using the Illinois Medicaid Crisis Assessment Tool (IM-CAT).
- Provide immediate short-term follow-up, transition planning, and linkage to necessary services.
- Complete MCR intake documentation at the point of crisis and ensure all records are accurate and timely.
- Facilitate safe outcomes such as family reunification, temporary placement, or psychiatric hospitalization.
- Coordinate referrals and follow-ups based on client and family needs.
- Remain reachable via mobile phone during on-call hours; maintain a home phone line as a backup contact method.
- Submit all required administrative documentation (e.g., mileage logs, timesheets) per agency protocols.
- Attend supervision, team meetings, and ongoing training as required.
- Adhere to mandated reporting requirements and agency policies.
- Provide on-call crisis support as directed by the supervisor.
- Perform additional duties as assigned.
TRAUMA-INFORMED APPROACH All team members must apply a trauma-informed framework that prioritizes the “5 S’s”:
- Safety – Ensure both physical and emotional safety.
- Self-regulation – Maintain emotional control to better support clients.
- Supportiveness – Cultivate respectful and empathetic relationships.
- Strengths – Recognize and build upon client strengths.
- Self-care – Engage in practices that protect personal well-being and reduce stress.
QUALIFICATIONS
- Education: Bachelor’s degree in Social Work or a related field (required).
- Experience: Minimum of 1 year working with at-risk youth and/or in crisis response.
- Language Skills: Strong verbal and written communication; able to document and present case information effectively.
- Math Skills: Basic skills including percentages, ratios, and data interpretation.
- Reasoning: Capable of addressing a variety of crisis scenarios with sound judgment.
- Job Knowledge: Understands and applies knowledge necessary for effective crisis intervention.
- Quality: Demonstrates accuracy and thoroughness in all work.
- Safety: Committed to adhering to all safety and infection control protocols.
OTHER REQUIREMENTS
- Flexible availability for on-call shifts, including nights and weekends.
- Must be able to transport clients using a personal vehicle.
- Openness to feedback and continuous improvement.
- Participation in all required trainings, meetings, and performance improvement activities.
CERTIFICATES, LICENSES & INSURANCE
- Valid Illinois driver’s license
- Clear driving record
- Proof of current automobile insurance
COMPENSATION
- Compensation is provided on a daily and per-crisis-event basis.
- Rates range from $30 to $225 per day/event, based on the nature and duration of the assignment.