Nonprofit Relations Associate | Boston, MA
Givinga is a technology company based in Boston, MA, that is redefining philanthropy through innovative tools and technology. The Nonprofit Relations Associate will serve as a primary point of contact for charitable organizations, managing relationships and ensuring a positive experience while supporting operational processes surrounding donation disbursement.
Responsibilities
- Serve as a primary point of contact for charitable organizations that have received donations through the Givinga platform, managing and nurturing those relationships to ensure a positive and seamless experience
- Manage the nonprofit support experience and tickets, assisting nonprofits with accessing the nonprofit portal and retrieving donor information
- Support nonprofits through the ACH enrollment process and lead outreach campaigns to collect and verify ACH payment details
- Assist partners who leverage Givinga's automated disbursement engine to deliver charitable donations
- Assist in developing and maintaining operational processes surrounding donation disbursement, including procedures for returned checks, stale checks, and charity closures
- Conduct twice a week in-office visits to process incoming mail, including collecting mailed donations and managing returned check donations
- Update nonprofit database to ensure the ongoing accuracy and integrity of organizational records
- Perform research to identify and resolve discrepancies in charity database
Skills
- Positive, professional attitude with a genuine passion for helping others
- High level of integrity when handling sensitive financial and organizational data
- Strong attention to detail and commitment to accuracy
- Eagerness to learn and grow within a dynamic, evolving role
- Ability to remain composed and solution-focused in high-pressure or fast-paced situations
- Experience or demonstrated ability in supporting customers
- Ability to embrace new technologies and identify opportunities for automation
Benefits
- Company Stock Awards Based on Performance
- Full health, dental, and vision insurance
- HSA and FSA Plans
- Company Paid Life Insurance
- Company Paid Short Term & Long Term Disability Insurance
- 401(k) Plan with Company Match
- Unlimited PTO & Sick Time
- Paid Holidays
- Hybrid work environment
Company Overview