Network & Telephony Help Desk Specialist/ Remote (San Francisco)

Network & Telephony Helpdesk Specialist 12 Month Contract (Possible extension) Location: 100% Remote (Client located in San Francisco, CA)

• Work Shift: Monday through Friday (8:00AM – 5:00PM PST)
• Must be able to work on W-2 basis
• Must be able to work PST hours

This Global Retail Company leader has an immediate long-term contract opportunity in San Francisco, CA for Network & Telephony Help Desk Specialist. This position requires working onsite Monday-Friday.

Job Description

One of the country’s largest retail organizations is searching for a skilled Network & Telephony Help Desk Specialist to join their IT team 100% remotely. In this high-impact role, you’ll be the cornerstone of seamless network and telephony hardware/software deployments across North America, keeping store operations running efficiently. This is a fantastic opportunity for those excited by technical problem-solving, vendor management, and supporting enterprise projects from behind the scenes.

• This exciting opportunity to support mission-critical network infrastructure begins as a 12-month W2 contract with 100% Remote work arrangements. You’ll enjoy COMPANY BENEFITS and the potential for EXTENSION/CONVERSION. Additional details about benefits, start date, and employment status to be provided.
• Serve as the main point of contact for network and telephony projects at North American store locations, coordinating with construction teams for new builds, deployments, and break-fix issues.
• Remotely configure and implement network and telephony systems across US and Canadian sites, including oversight of onsite technicians.
• Manage network and telephony circuit orders, ensuring timely execution and implementation with an eye on deadlines.
• Research, troubleshoot, resolve, or escalate technical issues related to networking operations; manage incident resolution and escalate as appropriate following guidelines.
• Build and maintain strong cross-functional relationships with business partners, construction, store operations, and IT teams.
• Oversee vendor communications—address escalations, manage troubleshooting, and coordinate shipping/receiving activities.
• Utilize tools such as Excel, PowerBI, and Smartsheet to maintain accurate inventory and status reporting; provide regular project updates to leadership.
• Navigate and communicate complex project dependencies and ensure milestones are achieved.
• Skill Requirements
• At least 4 years of experience working in IT, with at least 2 years focused on networking environments (routers, switches, LAN/WAN, IP, and telephony systems such as Zoom).
• Proficiency with Smartsheet, ServiceNow, and Microsoft Office applications.
• Strong analytical and troubleshooting skills; able to research, identify, and resolve issues independently.
• Demonstrated experience in vendor management, inventory tracking, and project coordination.
• Excellent verbal and written communication skills with an ability to interface across departments and with external partners.
• Comfortable managing shifting priorities, tight deadlines, and ambiguous situations; adapts readily to change.
• Motivated and self-sufficient, with a growth mindset and willingness to learn new technologies.
• Previous retail or field support experience is desirable.

Education

• You will receive the following benefits:
• Medical Insurance & Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit

Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients. Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.