Mortgage Loan Boarding Specialist (Remote)
Role: The Mortgage Loan Boarding Specialist supports the 7 Servicing mission by ensuring newly originated and transferred mortgage loans are accurately set up in the servicing system. This role plays a critical part in providing a smooth experience for our members by making sure loan information is complete, accurate, and ready for ongoing servicing. Attention to detail, teamwork, and a commitment to service excellence are essential. Essential Functions and Responsibilities: Reviews mortgage loan documents and data for accuracy, completeness, and consistency prior to boarding. Sets up newly originated and transferred mortgage loans on the servicing platform in accordance with credit union policies and investor requirements. Verifies key loan details including: Loan terms, interest rate, and payment information, member/borrower information, Escrow setup for taxes and insurance and investor and product type. Compares boarded loan data to source documents and resolve discrepancies in a timely manner. Works collaboratively with mortgage origination, closing, accounting, and servicing teams to resolve issues. Assists with post-boarding quality control reviews to ensure ongoing data integrity. Supports compliance with applicable regulations, investor guidelines, and internal procedures. Maintains clear and organized documentation of work performed. Performs other job-related duties as assigned. Experience: Minimum 1 year of mortgage industry or related experience (such as consumer or commercial lending). Required Familiarity with Home Equity Line of Credit (HELOC) products. Required Basic understanding of mortgage loan documents and servicing processes. Required Experience working with computer system(s) for mortgage lending and reporting systems. Preferred Experience in mortgage servicing, loan boarding, post-closing, or mortgage operations. Preferred Experience with mortgage servicing systems. Preferred Familiarity with conventional and government loan products (FHA, VA, USDA), a plus. Experience with ICE MSP platform, a plus. Education: High School Diploma or GED Required Associates Degree Preferred Other Skills Required: Strong attention to detail and commitment to accuracy. Ability to analyze information, identify discrepancies, and follow through to resolution. Proficiency with Microsoft Office applications, especially Excel.