Membership and Marketing Coordinator

About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. The Position: The Marketing and Membership Coordinator plays a critical role in providing an excellent customer experience. This position involves overseeing membership processes, maintaining accurate records, and providing exceptional customer service. The ideal candidate will be detail-oriented, organized, and possess strong communication skills to effectively engage with members and support their needs. The Membership Coordinator position is an excellent opportunity for individuals who are passionate about fostering community engagement and providing outstanding service to members. Typical Responsibilities: · Membership: o Develop and execute comprehensive membership acquisition and retention strategies to expand our community base. o Answer incoming calls and emails: Handle customer inquiries promptly and professionally, providing accurate information about class schedules, availability, pricing, and registration process. o Schedule and register students: Enroll new students, process payments, and schedule them into appropriate classes based on age, skill level, and availability. o Manage customer accounts: Update customer information, process class changes or cancellations, and address any billing concerns. o Provide exceptional customer service: Resolve customer issues or complaints in a timely and satisfactory manner, ensuring a positive customer experience. o Promote swim school programs: Inform callers about special promotions, events, and new class offerings to encourage enrollment. o Maintain accurate records: Update customer and class information in Hubspot, ensuring data integrity and accuracy. o Collaborate with team members: Work closely with other call center representatives and swim school staff to ensure seamless customer service. · Marketing: o Manage all aspects of digital marketing campaigns, including social media marketing, email marketing, content marketing, and performance marketing to maximize engagement. o Oversee advertising sales efforts by creating compelling ad content, managing placements across print and digital channels, and tracking campaign performance using analytics tools such as Google Analytics. o Collaborate and partner with owner to push/launch local marketing efforts o Serve as company point person for all marketing efforts including local events, sponsorships, communication with businesses, establishing new relationships, etc. o In conjunction with owner/partner, be accountable and responsible for allocation of local marketing budget annually Minimum Qualifications:

• Excellent interpersonal, communication and organizational skills.
• Proven organizational skills with the ability to manage multiple tasks efficiently.
• Strong computer literacy, including proficiency in HubSpot and Google Suite applications.
• Have a responsible and professional demeanor.

Preferred Qualifications: · 1+ years of customer service experience. · Experience with CRM programs like HubSpot "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”. Salary: In addition to base salary of $15/hr ... you will be eligible for an Incentive bonus of $10 per new enrollment (example: 2 enrollments per day = 40 enrollments/month = $400 monthly bonus) Benefits:

• Employee discount
• Flexible schedule

Experience:

• Customer service: 1 year (Required)

Pay: From $15.00 per hour Benefits:

• Employee discount
• Flexible schedule
• Referral program

Work Location: Remote