Manager of Renewals
Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
Responsibilities
The role is responsible for oversight of the Renewals team and is responsible for the life cycle process of third-party renewals. Lead, coach, and mentor a team of Renewal Specialists to meet renewal, retention, and forecast accuracy targets Establish clear performance goals and conduct regular one on one meetings and formal performance reviews Ensure consistent execution of renewal best practices, OEM policies, and quality standards by documenting, standardizing, and maintaining OEM renewal procedures, workflows, and playbooks. Proactively identify renewal risks and at risk renewals, partnering with Sales, Channel Management, internal stakeholders, and partners to develop and execute retention strategies Maintain a strong working knowledge of the OEM renewal and order lifecycle to ensure accuracy, compliance, and on time execution Ensure renewal quotes are complete and accurate, validating that all required data, including (but not limited to) entitlements, dates, SKUs, pricing, margin details are captured prior to submission Collaborate with Renewal Specialists, Account Executives, Business Operations, Finance, management, and other teams as necessary. Operate within OEM, vendor, and distributor (Disti) tools and systems to support renewals and pricing accuracy Ensure Renewal Specialists are trained and informed regarding OEM pricing changes, channel requirements, and process updates Identify and drive continuous improvements to the renewal, automation, and system efficiency to enhance scalability, accuracy, and overall customer experience.
Qualifications
Demonstrated leadership and coaching skills 2 plus years of leadership experience 2 plus years of experience in contract renewals or vendor relations experience Strong attention to detail and organizational skills Knowledge of vendor partner programs and processes Proficiency with Salesforce, NetSuite, Power BI, Excel, Word, Outlook, MS Teams, and PowerPoint Excellent verbal and written communication skills Strong problem solving and dispute resolution abilities Ability to travel to customer and employee sites as needed. MS Office knowledge (Preferred). Manufacture certifications as required Work Locations: Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies. Requires Travel - 1 or 2 times per year At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees! All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees. NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.