Logistics Dispatcher - Trucking - Freelance, Remote
About the position A U.S.-based trucking company operating nationwide lanes is seeking a dedicated dispatcher to streamline day-to-day operations. They work directly with brokers and carriers and want to maintain reliable east-to-west routes while improving booking efficiency. The team values professional communication, quick decision-making, and strong coordination across drivers, brokers, and internal ops. This role exists because the client is currently handling all dispatching themselves—calling brokers, negotiating loads, and coordinating with carriers—and needs a dedicated expert to take over the leg work. This role will ensure consistent load flow, optimize routes and schedules, and maintain strong broker/carrier relationships so the owner can focus on running and growing the business. The objective is to manage the full dispatch cycle efficiently using TMS and load boards while upholding professional, timely communications.
Responsibilities
- Review load boards daily and identify profitable loads with a focus on east-to-west routes
- Evaluate rates, lanes, and equipment fit; shortlist best options per driver availability
- Maintain a running pipeline of opportunities to minimize driver idle time
- Call brokers to negotiate rates, confirm load details, and secure bookings
- Build rapport and maintain professional, calm communication under pressure
- Manage emails and phone follow-ups to lock in confirmations quickly
- Confirm driver availability, willingness, and readiness for targeted loads
- Send load confirmations with commodity, pickup/delivery details, and route specifics
- Monitor progress, update ETAs, and resolve day-of issues professionally
- Oversee end-to-end dispatch workflow from identification to assignment
- Enter and update data in the TMS for tracking, scheduling, and compliance
- Coordinate schedule changes, reschedules, and communicate contingencies promptly
- Use TMS, load boards, email, phone systems, Magic AI Tool, and Grammarly to streamline work
- Draft/rewrite emails and create quick call scripts for negotiations and status updates
- Recommend process improvements to increase speed-to-book and reduce empty miles
Requirements
- Proven experience as a dispatcher in a trucking company (required)
- Hands-on use of TMS and major load boards (e.g., DAT, Truckstop or similar)
- Strong phone-based negotiation and professional written communication in English
- TMS proficiency
- Expert at load boards
- Confident with phone systems and email
- Comfortable using AI tools (Magic AI Tool) and Grammarly
- Knowledge of U.S. lanes, equipment types, basic HOS constraints, and market dynamics
- Calm under pressure, decisive, organized, detail-oriented, and highly responsive
- Polished, professional demeanor with brokers, drivers, and internal teams
- Ownership mentality, proactive problem-solver, and metrics-driven
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Benefits
- No benefits package included