Loan Processor/Operations Specialist (Founding Team Member)

MyLendingPal — Johns Creek, GA (Hybrid / Remote-Flexible) About MyLendingPal, Inc MyLendingPal is a family-owned, non-delegated correspondent mortgage lender headquartered in Johns Creek, Georgia. We’ve been in business for over seven years, but we operate with the energy and ambition of a startup. The Opportunity We’re hiring our first dedicated Loan Operations Specialist. You will be a founding member of our operations team and will become the heartbeat of every loan transaction. You'll manage loans end-to-end — from initial disclosures through processing, closing, and post-closing delivery to investors. You’ll also help turn recurring issues into better systems, checklists, and workflows so we can scale without chaos. If you're someone who owns your work, loves solving problems, and wants to grow with a company rather than just work for one, this role is for you.

What You'll Do

Loan Setup & Initial Disclosures

• Prepare and deliver accurate initial disclosures (LE, application package) within compliance timelines
• Set up new files in Encompass and ensure data integrity from the start

Processing

• Order and track third-party services (appraisals, title, VOEs, etc.)
• Collect and review borrower documentation
• Clear conditions and prepare complete files for underwriting and closing

Borrower Communication

• Serve as the primary point of contact for borrowers
• Provide proactive updates, answer questions, and set expectations

Third-Party Coordination

• Communicate with title companies, appraisers, investors, and other vendors
• Follow up on outstanding items and resolve issues before they escalate

Closing Coordination

• Review CDs for accuracy and completeness
• Coordinate with title/settlement agents on CTC, funding, and scheduling
• Help ensure on-time, drama-free closings

Post-Closing

• Prepare and deliver investor loan packages
• Clear trailing documents and post-closing conditions
• Track missing items and maintain clean investor relationships

Systems, Documentation & Improvement

• Turn recurring problems into better processes, checklists, and templates
• Document “the way we do things” to create scalable, consistent operations
• Partner with the founder to test and refine Encompass workflows

Tech & Tools

• Work daily in Encompass
• Use internal checklists, templates, and basic automations
• Be comfortable learning new tools and suggesting improvements

Who You Are

• 1–3+ years in mortgage operations preferred (processing, closing, post-closing), but we are open to training a sharp, motivated fast learner
• Familiar with Encompass LOS, or tech-comfortable and willing to learn
• Knowledge of conventional lending (Fannie/Freddie) preferred
• Systems thinker who turns mess into order
• Detail-oriented but fast — accuracy without perfection paralysis
• Self-managing and comfortable prioritizing without hand-holding
• Strong communicator with borrowers, title, LOs, and investors
• Adaptable to evolving processes and a growing company
• Ownership mindset — you treat each loan like your own
• Ambitious — interested in leadership opportunities as we scale

What We Offer

• Competitive base salary: $55,000 – $80,000 (depending on experience)
• Performance bonuses tied to per-loan production
• Strong growth trajectory — opportunity to lead operations, help hire/train future staff, and shape our systems
• Hybrid/remote flexibility (Atlanta metro preferred for onboarding)
• Normal business-hour rhythm with occasional flexibility around closings
• Your voice matters — you’ll influence how our operations run
• Startup energy + family values — fast-moving, supportive, and collaborative

Current Volume & Expectations You will work on 10–15 loans per month, which is manageable for a highly organized person while still allowing time for system-building. As we grow:

• We will add both people and tools — you will not absorb unlimited files
• Your role will evolve from hands-on execution to leading, training, and optimizing operations

We're looking for someone who can handle today's pipeline while helping build tomorrow's infrastructure.

How to Apply

Please send:

• Your resume
• A brief note explaining:
• Why this role excites you
• One example of how you turned a recurring problem into a better process, checklist, or system

Equal Opportunity Employer MyLendingPal welcomes applicants from all backgrounds and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Salary

• $55,000 – $80,000 per year