Key Account Manager

QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. What you'll do: Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback Operate as the primary point of contact for key customers during issue resolution through calls and emails Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers Engage in independent discussions with manufacturers to track and learn about products to educate customers Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration Resolve day-to-day issues quickly, efficiently, and safely What you'll bring: Minimum 4+ years of relevant Sales or Customer Service experience Industry knowledge in residential roofing or commercial roofing materials is a plus Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint) Professional written and verbal communication skills to communicate effectively across all levels Moderate travel up to 25% as needed for business purposes Work assignments may be completed remotely and/or in available company offices What you'll earn 401(k) with employer match Medical, dental, and vision insurance PTO, company holidays, and parental leave Paid training and certifications Legal assistance and identity protection Pet insurance Employee assistance program (EAP) QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.