Job Title: Experienced Customer Service Representative – Union Benefits Specialist (REMOTE WORK)
Job Description:
About careerzynith
At careerzynith, we're a rapidly growing company that's passionate about providing top-notch benefits to labor unions, credit unions, and associations across California. With over 20,000 union associations on our roster, we're committed to helping our clients navigate the complex world of benefits and providing them with the support they need to thrive. As a customer service representative on our team, you'll play a vital role in educating our members about the benefits available to them through their union affiliation, and helping them make informed decisions about their benefits.Job Summary
We're seeking an experienced customer service representative to join our team as a Union Benefits Specialist. As a key member of our team, you'll be responsible for providing exceptional customer service to our members, answering their questions, and helping them navigate the benefits process. If you're a motivated, customer-focused individual with a passion for helping others, we want to hear from you!About the Role
As a Union Benefits Specialist at careerzynith, you'll have the opportunity to work with a diverse range of clients, from police departments to teachers, and everything in between. Your primary responsibility will be to educate our members about the benefits available to them through their union affiliation, and to help them make informed decisions about their benefits. You'll also have the opportunity to work with our sales team to identify opportunities for additional benefits, and to help our clients achieve their goals.Key Responsibilities:
- Provide exceptional customer service to our members, answering their questions and helping them navigate the benefits process
- Educate members about the benefits available to them through their union affiliation
- Work with our sales team to identify opportunities for additional benefits and to help our clients achieve their goals
- Stay up-to-date on industry developments and changes in benefits regulations
- Collaborate with our team to develop and implement new benefits programs and services
- Provide training and support to new team members
Requirements for Consideration
To be considered for this role, you'll need to meet the following requirements:- Flexible hours
- Fluent in English (Bilingual in any language is a plus but not required)
- MUST RESIDE IN CALIFORNIA
Benefits
As a member of our team, you'll enjoy a range of benefits, including:- Health insurance reimbursement for all staff (upon qualification)
- Life insurance at no cost
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- UNION BENEFITS - Our staff also belong to a union which includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for all members
- Roadside assistance for all members
- Identity Theft Protection for all members
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including:- On-the-job training and mentorship
- Regular coaching and feedback
- Opportunities for advancement and career growth
- Access to industry-leading training and development programs
Work Environment and Company Culture
We're proud of our positive and supportive work environment, which is built on the following core values:- Customer focus
- Integrity
- Teamwork
- Accountability
- Continuous learning
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:- Competitive salary
- Health insurance reimbursement
- Life insurance
- Retirement plan
- Union benefits
- Free college classes
- Student Debt Reduction Program
- Scholarship access
- Roadside assistance
- Identity Theft Protection