IT Desktop Support Tech

About the position As an IT Desktop Support Technician at LJA Business Solutions, you will provide second-level technical support for desktop & laptop PCs, network printers and mobile devices. This position will require travel as needed to Colorado office locations including; Colorado Springs, Westminster, Grande Junction, Loveland, and Denver.

Responsibilities

• Providing Tier 1 technical support for desktops, laptops, printers, and mobile devices.
• Creating and maintaining knowledge base articles to improve department efficiency and reduce repeat issues.
• Documenting issues, resolutions, and technical procedures in a ticketing system.
• Installing, configuring, and maintaining Windows & MacOS operating systems and enterprise applications.
• Supporting end-users in person or remotely via VPN, remote desktop tools, and mobile device management (MDM) solutions.
• Performing system updates, patches, and security compliance checks.
• Assisting with deploying and maintaining IT assets, including imaging, setup, and inventory management.
• Collaborating with IT teams to improve processes, optimize system performance, and ensure security best practices.
• Training end-users on software applications and IT policies when needed.
• Assisting with office projects, including office relocations, expansions, and infrastructure upgrades.
• Coordinating desktop setups for new office locations, including network cabling, computer equipment deployment, and computer configurations and installations.
• Performing any additional duties or tasks, as required.

Requirements

• 1+ years of experience in desktop support or IT helpdesk roles.
• Fundamental knowledge of Windows 10/11, MacOS, Office 365, and Active Directory.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and prioritize tasks in a dynamic and fast-paced environment.

Nice-to-haves

• Familiarity with IT service management (ITSM) tools like Fresh Service or similar.
• Experience supporting Engineering software such as AutoCAD, Bentley Projectwise or ESRI ArcGIS preferred.
• Basic understanding of cybersecurity best practices and endpoint protection.
• Experience assisting with office moves, IT desktop setups, and infrastructure projects.

Benefits

• Employee Stock Ownership Plan (ESOP)
• PTO, paid holidays, and a full office closure between Christmas and New Year’s.
• Multiple plan options for health, dental, and pets.
• Mental health support.
• Paid maternity and parental leave.
• Tuition reimbursement and in-house courses provided by our Learning and Development team.
• Referral Bonuses
• Company-sponsored volunteer days and philanthropic initiatives.
• Memberships to industry organizations to keep you connected and growing.
• Great internal mobility opportunities to advance your career.
• LJA social events, employee sports teams, bring your kid to work day, etc.