Instructional Designer - Home Services

Position Purpose: About Us: We build innovative, mobile-first learning solutions for a nationwide Home Services workforce. Operating in an established Agile environment, our team actively leans into AI to optimize our workflows and deliver cutting-edge training. The Role: We are looking for a strategic Instructional Designer who operates as a true consultant. You won't just take orders—you will partner with our strategy (ELSE) team and business stakeholders to architect the most effective learning solutions. Your audience includes remote frontline associates (focused on in-home consultative selling and installations) and their leaders. A key part of this role is designing targeted programs that empower managers to effectively lead and coach a distributed sales team. Training is highly dynamic and delivered via tablets, laptop, ILT, and vILT. Key Responsibilities:

• 60% Create learning objectives, design documents, storyboards, and other learning design deliverables. Develop learning solutions using project-based templates. Test and debug deliverables for quality assurance. Ensure leaning solutions align with desired outcomes.
• 10% Partner with Learning Strategy Senior Managers on confirming needs analysis and instructional strategy
• 10% Know standard eLearning development tools and software (Articulate Storyline and Presenter, Adobe Captivate).
• 10% Proactively communicate task and project status to client group and management
• 10% Assist in the interviewing, selection, and onboarding of contractors and associates

Direct Manager/Direct Reports:

• This position reports to Manager of Learning.
• This position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Consultative Mindset: A strategic partner who leads deep discovery, owns the solution design, and guides business stakeholders.
• Leadership & Sales Enablement: Experience designing training that helps leaders effectively manage and coach sales teams.
• Development Stack: Highly proficient in Articulate Rise, Storyline, and Vyond, as well as supplementary tools (InDesign, Word, interactive PDFs/PPTs).
• Dynamic Delivery: Proven ability to build engaging mobile-first learning and interactive ILT/vILT experiences.
• Modern ID Workflow: Comfortable managing projects in an Agile framework and eager to leverage AI in learning design.
• Optional: A solid understanding of the Home Services business, in-home installation processes, and consultative selling skills.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 3

Competencies:

• Proficient knowledge of instructional design and adult learning theories
• Proficiency with software including Microsoft Office and standard eLearning development tools
• Basic knowledge of project management principles and MS Project
• Excellent written communication skills
• Excellent interpersonal skills