Home Health and Hospice Referral Liaison Supervisor

Overview

Referral Liaison Manager At Aveanna, we know that exceptional patient care starts long before the first visit—it begins with a seamless, responsive referral experience. When you join our HHH Support Services team, you step into a leadership role that directly impacts access to care, growth, and patient outcomes across the organization. This position is remote but candidate must reside in one of the states Aveanna has locations in. The position is salaried with a 10% yearly bonus incentive plan. Why Choose Aveanna Aveanna is built on a foundation of Compassion, Trust, Inclusion, Integrity, Innovation, and Compliance. These values guide how we support our teams and serve our partners. As a Referral Liaison Manager, you’ll lead a critical function that connects patients to care—while building a team focused on speed, service, and results. What You’ll Do Lead and develop a high-performing Referral Liaison team, providing coaching, accountability, and ongoing development to ensure strong individual and team performance. Oversee day-to-day referral operations, ensuring all referrals are handled with urgency, accuracy, and compliance while delivering a best-in-class customer experience. Own and optimize electronic referral systems (EMR/ERS platforms), improving workflows, efficiency, and scalability to support growing referral volume. Develop and execute inside sales and outreach strategies designed to increase referral flow, strengthen partnerships, and improve conversion rates. Partner closely with Sales, Intake, Recruiting, and Operations teams to align priorities, remove barriers, and drive admissions growth. Monitor performance metrics including referral volume, conversion rates, and responsiveness—using data to proactively adjust strategy and improve outcomes. Ensure appropriate team coverage, including evenings, weekends, and high-volume periods, maintaining continuity and responsiveness at all times. Support referral activity directly as needed during coverage gaps or peak demand, leading from the front to ensure service excellence. The Leader We’re Seeking Brings 5+ years of experience in inside sales, referral management, healthcare intake, or customer service Has 2+ years of people leadership experience, with a strong ability to coach and develop teams Demonstrates strong knowledge of electronic referral systems and EMR platforms Thrives in a fast-paced, metrics-driven environment and consistently delivers results Leads with accountability, urgency, and a hands-on approach Is flexible and willing to support after-hours or weekend coverage as needed Education: High School Diploma or GED required; Bachelor’s degree preferred Comprehensive Benefits Aveanna offers a competitive total rewards package designed to support you personally and professionally: Competitive compensation Medical, Dental, Vision, and Life Insurance 401(k) with Company match Paid Time Off, Holidays, and Floating Holidays Career advancement opportunities Employee Assistance Program and additional support resources

Our Mission

Our mission is to revolutionize the way homecare is delivered—one patient at a time. By improving how referrals are managed and patients are connected to care, you’ll help ensure better outcomes, stronger partnerships, and a more responsive healthcare experience. Join Aveanna and help lead the future of referral-driven growth.