Help Desk/Support Engineers |Hybrid , US

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• -1">Shivani Sharma

Download Resume Add Note Cancel Details Detail : Help Desk/Support Engineers |Hybrid , US Clear All Cancel Help Desk/Support Engineers |Hybrid , US Posted on 29 Apr 2026 Exp: 3.0 to 12.0 Year | Location: US, Hybrid Candidate Unfollow Total Vacancies Source 0 Total in Process 0 Shortlist 0 Select 0 Hire 0 Joined 0

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• Must-have Skills :

VDI, JAMF Pro, ABM (Apple Business Manager), Unified Endpoint Management (UEM), Python, Bash, Microsoft Intune (Endpoint Manager), AWS, MS Intune, PowerShell, Mobile Device Management (MDM)

• Degree :

B.Tech/B.E.

• Job Description:

Overview: We are seeking a Help Desk/Support Engineer with 3-5 years of experience for an onsite contract role based at Rubrik's Palo Alto Headquarters. This role is responsible for the design, implementation, and ongoing management of the organization's device ecosystem, focusing on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and "zero-touch" experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and cloud desktop infrastructure, working with technologies including Jamf Pro, Microsoft Intune, and Amazon WorkSpaces while developing automation scripts to streamline endpoint management operations. Key Responsibilities: 1. Unified Endpoint Management (UEM)

• Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
• Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
• Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices. Manage configuration profiles, policies, and patch management.
• Windows & Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
• Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.

2. Virtual Desktop Infrastructure (VDI)

• Administer and optimize Amazon WorkSpaces.
• Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
• Troubleshoot connectivity and performance issues within the AWS ecosystem.

3. Automation & Engineering

• Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
• Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
• Implement automated reporting for hardware inventory, license compliance, and security auditing.

4. Security & Compliance

• Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
• Partner with Security teams to remediate vulnerabilities across the endpoint fleet.

Who You Are:

• Experience: Minimum 3-5 years in an Endpoint Engineering or MDM-focused role.
• Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
• Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
• VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
• BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
• Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
• Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.

Good To have: Bonus: AI Tool Deployment Experience As Rubrik continues to expand its AI-powered workforce tooling, experience deploying and managing enterprise AI tools is a strong differentiator for this role. Candidates with hands-on experience rolling out any of the following will stand out: Enterprise AI Search & Knowledge Tools Experience deploying Glean or similar AI-powered enterprise search platforms, including connector configuration, SSO integration (Okta/Azure AD), and end-user onboarding at scale. Agentic AI Coding Tools Familiarity with deploying Claude Code or GitHub Copilot to engineering teams - including managing licensing, IDE plugin distribution via MDM (Jamf/Intune), and API key or credential management through secure vaulting solutions. AI Productivity & Workflow Automation Tools Experience rolling out AI desktop or productivity agents such as Claude Cowork, including packaging and silent deployment, managing update cadences, and coordinating with IT Security to ensure compliance with data handling policies. General AI Deployment Best Practices Understanding of the endpoint and identity considerations unique to AI tools: network allowlisting for LLM API endpoints, DLP policy tuning for AI-generated content, user provisioning workflows, and communicating rollout plans across IT, Security, and end-user teams. About V2Solutions: V2Solutions is a leading IT Services and Engineering company dedicated to delivering comprehensive Digital Transformation solutions to over 400 organizations globally. Our services encompass Digitization & Transformation, Cognitive Technology, Engineering Products & Apps, Cloud & Data Processing, IoT, and Salesforce CRM Solutions. Established in 2003 and headquartered in Santa Clara, California, we pride ourselves on being an ISO 9001-2015 certified and Great Place to Work certified company. With a team of over 900 Talented & Happy Vibrant's spread across the US and global delivery centers in Mumbai, Bangalore, Baroda, and Udaipur, we collaborate closely with clients ranging from startups to large enterprises, assisting them in building next-gen digital processes and solutions to achieve sustained business vitality and deliver exceptional customer experiences. You can explore more at www.v2solutions.com Social Handle: https://www.linkedin.com/company/v2solutions Recommendations: OFF Timeline No Timeline to display.