Health Coach | Illinois
About the position At Diverge Health, we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. This is a prospecting post for future Health Coach opportunities. While we don't have an active opening right now, we encourage you to apply so we can reach out when a position becomes available. This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you’ll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we’re looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.
Responsibilities
- Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
- Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
- Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
- Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
- Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
- Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
- Document patient encounters and progress accurately in our internal database-Salesforce to inform the broader care team.
- Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
- Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
- Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team.
Requirements
- 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
- High School diploma or GED required (some college or healthcare experience preferred).
- Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
- Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
- Ability to work independently and collaboratively across a care team.
- Commitment to health, wellness, and supporting others in achieving their goals.
- Local travel on a regular basis - required (up to 70%) within the surrounding community.
Nice-to-haves
- some college or healthcare experience preferred
Benefits
- Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals