Head of Project Operations

Overview: SOFTSWISS is hiring a Head of Project Operations to lead the coordination and execution of strategic launch projects across multiple markets. In this role, you will drive cross-functional operational processes, ensure launch readiness across all business streams, and support projects through launch and stabilization phases in a fast-paced iGaming environment. Purpose of the role: You will be responsible for managing end-to-end operational launch processes for new projects and brands, coordinating collaboration between multiple internal teams, and ensuring operational stability after go-live. The role requires strong ownership, operational thinking, and the ability to align stakeholders, identify risks, optimize workflows, and drive complex initiatives to successful execution across regulated markets. Key responsibilities: Lead and coordinate end-to-end launch processes for new projects and brands. Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams. Analyze target markets, regulatory requirements, and operational specifics before launch. Ensure readiness across all business and operational streams before go-live. Build and optimize operational workflows and internal processes. Coordinate internal and external stakeholders involved in project execution. Monitor post-launch performance and operational stability. Identify risks, blockers, and process improvement opportunities. Work closely with Product and other internal teams to align priorities and delivery timelines. Support scaling and ongoing development of launched projects. Required Experience: Previous experience in iGaming. Experience with launch processes and cross-functional project coordination. Strong understanding of regulated markets and operational environments. Experience managing multiple stakeholders and parallel workstreams. Strong organizational and communication skills. Ability to work independently and drive execution. High level of ownership and proactivity. Upper-Intermediate+ English. Nice to have: Experience launching projects in multiple markets. Understanding of payments, antifraud, CRM, or retention-related processes. Our Benefits: Full-time work opportunities Private insurance An additional Day Off (1) per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with native speakers Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events