Full-Time Remote Front Desk Receptionist – Bankruptcy Law Firm

Full-Time Remote Front Desk Receptionist – Bankruptcy Law Firm Position Overview The Ballard Law Group is seeking a compassionate, professional, and highly organized Remote Front Desk Receptionist to serve as the first point of contact for prospective and existing clients. As the voice of our firm, you will play a critical role in creating a positive first impression and helping individuals who may be experiencing financial stress feel heard, supported, and confident in taking the next step. This position requires exceptional communication skills, empathy, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Schedule

• Full-Time Remote Position
• Monday – Thursday: 9:00 AM – 5:00 PM
• Friday: 8:00 AM – 4:00 PM

Key Responsibilities

• Answer and direct all incoming phone calls in a professional and compassionate manner.
• Schedule consultations for prospective clients.
• Respond promptly to client and prospective client text messages.
• Follow up with leads who have inquired about services but have not yet scheduled a consultation.
• Follow up with individuals who missed or canceled consultations to reschedule appointments.
• Respond to online inquiries and leads and convert them into scheduled consultations.
• Take accurate messages and route communications to the appropriate team members.
• Maintain detailed notes and client records within the firm's systems.
• Provide excellent customer service and ensure every caller feels valued and supported.
• Assist with general administrative tasks as needed.

Qualifications

• Previous receptionist, customer service, call center, intake specialist, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to communicate with empathy, professionalism, and patience.
• Excellent organizational and time-management skills.
• Strong attention to detail and follow-through.
• Ability to multitask and prioritize responsibilities effectively.
• Comfortable using computers, case management software, calendars, phone systems, and text messaging platforms.
• Reliable internet connection and dedicated remote workspace.
• Bilingual (English/Spanish) is a plus but not required.

What We're Looking For

The ideal candidate understands that many of our clients are facing difficult financial circumstances. We are looking for someone who can listen with empathy, communicate clearly, and make every interaction a positive experience. The successful candidate will be dependable, proactive, team-oriented, and committed to providing exceptional client service. Why Join Our Team? At The Ballard Law Group, we are passionate about helping people achieve financial freedom and a fresh start. We value professionalism, compassion, and teamwork, and we are looking for someone who shares those values and wants to make a meaningful difference in the lives of our clients every day. Pay: $16.00 - $18.00 per hour Benefits:

• Paid time off

Work Location: Remote