Field Supervisor, Telecom
About the position TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking a Field Supervisor to join our installation/fulfillment team in Fresno, CA and surrounding areas. In this role you will oversee the daily installation/fulfillment operations, ensuring all tasks assigned are completed in a timely manner and meeting organizational quality standards.
Responsibilities
- Oversee daily installation/fulfillment operations for the assigned market
- Ensure technicians are logged in, routed, and ready to begin work on time
- Distribute and adjust daily routes/workload; cover routes if needed
- Participate in onboarding and support of new contractor crews
- Monitor technician progress using workforce management tools
- Conduct in-person quality checks on completed work and provide coaching/mentorship
- Support technicians by phone or on-site with troubleshooting and ride-alongs
- Respond to client calls, escalations, and daily KPI/verification meetings
- Communicate with client leadership, internal teams, and field technicians to coordinate workload, reroutes, and issues
- Validate jobs marked “not done” by confirming details with customers
- Support warehouse operations including tracking, collecting, stocking, scanning, and assigning client equipment (CPE)
- Ensure timely completion of market tasks and adherence to company quality standards
- Serve as the market subject-matter expert, spending 80%+ of time in the field
- Review at least 10% of completed market work monthly and provide feedback
- Ensure company and client equipment is tracked, secured, and maintained
- Travel to project sites +/- 50% annually with some occasional overnight stays
- Ensure contractor crews follow safety standards and all applicable laws/regulations
- Meet or exceed client and company performance metrics
- Work in various environments (indoor, outdoor, confined spaces, elevations)
- Perform other duties as assigned
Requirements
- 3+ years of cable, broadband or telecommunications experience required
- Ability to travel daily +/- 50% annually, with some occasional overnight stays
- Open to a variety of schedules and accessible as the point of escalation
- Excellent customer service, time management, problem-solving and troubleshooting skills
- Ability to build and maintain positive relationships with internal and external customers
- Ability to give feedback; positive and negative when needed
- Strong desire to grow and develop team members
- Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
- Ability to safely navigate various terrains, managing equipment and tools
- A body weight of no more than 275 pounds to perform ladder work safely. Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role
- Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
- Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
Nice-to-haves
- Experience with fiber to the home (FTTH) installation a plus
- Prior leadership experience a plus
Benefits
- Full Time
- Full Benefits Package (Medical, Dental & Vision)
- Paid Time Off
- 401(k) with Company Match
- 25K Company Paid Life Insurance
- Career Development & Advancement Opportunities!