Field Service Supervisor
About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.
About the Role
The Field Service Supervisor leads a specialized field services function responsible for complex and large-scale installations across IVMS, fatigue monitoring, Vision AI, AD+, and in-warehouse solutions. This role sets the standard for technical execution, quality, and safety while providing hands-on leadership and escalation support for both internal technicians and service partners. The Supervisor plays a critical role in connecting field execution with Powerfleet’s central technical learning ecosystem, ensuring documentation, training, and accreditation standards are consistently applied.
Key Responsibilities
Strategic Leadership · Sets the vision, goals, and strategy for the field service organization · Aligns field operations with broader business objectives and revenue targets · Develops long-term plans for service capacity, capability, and growth · Owns the service revenue budget, while managing costs, margins and profitability · Leads and develops the Field Service Managers and their teams · Creates a high performance environment focused on accountability coupled with continuous improvement mindset Field Operations Management · Responsible for the day-to-day field service delivery across multiple teams, Service Partners & regions · Ensures services are delivered on time, within budget, and to agreed quality standards · Monitors KPIs such as first-time fix rates, missed appointment, SLA compliance, and utilization rates Supervise and support field installation technicians, ensuring consistent execution, accountability, and adherence to installation standards. Allocate and coordinate field resources across regions and deployment projects based on complexity, priority, and technician capability. Act as the primary escalation point for complex installation issues, providing hands-on technical guidance both remotely and onsite as needed. Service Partner Management Act as the primary point of contact for partner leadership Source, evaluate and qualify new Service Partners Monitor service partner KPIs (FTF rate, SLA adherence, utilisation, customer satisfaction). Conduct regular business reviews and performance scorecards. Ensure partners follow technical standards, operating procedures, and safety rules. Validate partner invoices and manage dispute resolution. Technical Enablement & Training Maintain strong alignment with the central eLearning technical community, ensuring field learnings and feedback inform ongoing training content. Develop, review, and maintain technical documentation and installation guides for hosting on Power Hub. Ensure Service Partner technicians complete Power Hub training and accreditation requirements, working closely with this critical asset to drive compliance and capability. Quality, Deployment & Oversight Oversee large and complex installation deployments to ensure quality, consistency, and customer expectations are met. Perform onsite quality inspections of internal technicians and service partner work to confirm adherence to Powerfleet standards. Identify recurring issues, training gaps, or process breakdowns and implement corrective actions. Health & Safety Provide health and safety guidance to field technicians and service partners in accordance with Powerfleet policies, customer site requirements, and applicable regulations. Complete risk assessments and method statements, perform inspections, and ensure safety practices are implemented in line with specific customer requirements.
Qualifications
Education & Experience: Strong technical background with the ability to independently manage complex installations and troubleshoot a wide range of equipment. Demonstrated experience supervising field-based technicians or service partners in technical or installation-focused environments. Proven experience supporting large-scale or high-complexity deployment projects. Experience developing technical documentation and supporting training or accreditation initiatives is preferred. Skills & Competencies: Advanced technical troubleshooting and diagnostic capability. Strong leadership, communication, and coordination skills. Ability to influence quality, safety, and performance standards across internal teams and service partners. Organized, proactive, and committed to continuous improvement. The annual salary range for this full-time position is $120,000-$130,000 USD. Actual compensation within this range will be determined based on the candidate’s experience, skills, and location. Equal Employment Opportunity Statement Powerfleet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. We believe that diverse perspectives drive innovation and success, and we’re proud to be a workplace that reflects the communities we serve.