Field Service Engineer
Job Description
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads. Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications
Bachelor’s or master’s degree in chemistry, Food, Environment, Molecular Biology, Biochemistry or similar background in life sciences, Expertise in analytical techniques and method development (GC/ HPLC/UHPLC/ MS) in a similar position or as an End-user, Problem-solving skills, particularly for fixing, applications support and/or general instrument maintenance, Experience with the Agilent solutions is desired but not essential. 歡迎身心障礙人才投遞簡歷！安捷倫集團是機會平等的雇主。對於符合條件的求職者，本公司 將在不考慮種族、膚色、宗教、性別、性取向、性別認同、國籍、受保護的退伍軍人身份、身 心障礙或任何法律規定的其他受保護類別的情況下予以聘用。 Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 100% of the Time Shift: Day Duration: No End Date Job Function: Services & Support