Experienced Overnight Customer Service Representative – Remote, 3rd Shift, 11pm-7am

Are you a night owl with exceptional customer service skills and a passion for helping others? Do you thrive in fast-paced environments and enjoy working independently? If so, we invite you to join blithequark's team of dedicated Customer Service Representatives as an Overnight Customer Service Representative. In this role, you will play a vital intermediary role between potential clients and our financial institution, helping qualified applicants obtain loans in a timely manner while protecting our organization's credibility.• *About blithequark**blithequark is a leading financial institution committed to providing innovative financial solutions to individuals and businesses. Our mission is to empower people to achieve their financial goals by offering a range of products and services that cater to their unique needs. As a remote Customer Service Representative, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.• *Responsibilities and Duties**As an Overnight Customer Service Representative, you will be responsible for:• Making outbound and receiving inbound calls to assist customers with their loan applications and queries• Consistently and accurately documenting all information pertaining to accounts, including loan applications, payment arrangements, and customer interactions• Using basic business math to solve problems and make informed decisions• Communicating clearly, concisely, and effectively with customers, both verbally and in writing• Maintaining a professional demeanor and showing sensitivity, tact, and empathy when interacting with customers• Following written and/or verbal instructions and adhering to laws, rules, regulations, policies, and procedures• Processing card payments accurately and efficiently• Performing the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems• Reviewing applicants to evaluate their eligibility for loan and making recommendations accordingly• Following up with customers to clarify important points and finalize loan details• Staying up-to-date with lending and other financial services to provide expert advice and guidance to customers• Creating and renewing records, including loan applications, payment arrangements, and customer interactions• Identifying customer needs and exploring all options available to customers• Working in a fast-paced, team-oriented environment and adapting quickly to changing company needs• Multi-tasking by speaking with customers and typing notes simultaneously• Meeting monthly individual goals as set by management• *Required Skills**To succeed as an Overnight Customer Service Representative, you will need:• Excellent customer service skills, with a focus on empathy, patience, and professionalism• Exceptional verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner• Ability to remain calm and courteous under pressure, even in tense situations• Proficiency with technology, including computers, software applications, and phone systems• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions• *Preferred Education and/or Experience**While a minimum of a high school diploma/GED is required, we prefer candidates with:• Previous experience in customer service, sales, or a related field• Knowledge of financial services and lending products• Familiarity with software applications, including MS Office and cloud-based storage• *Technical Skills**As an Overnight Customer Service Representative, you will need to be proficient in:• MS Office, including Word, Excel, PowerPoint, and Outlook• Internet and cloud-based storage• Multiple software systems, including loan origination and customer relationship management systems• *Working Conditions / Physical Demands**As a remote Customer Service Representative, you will need to:• Sit for long periods of time, talking and listening constantly• Work a 3rd shift schedule, from 11pm to 7am• Be fully remote after an initial 1-week training period, during which you will work on-site from 8am to 5pm, Monday to Friday• *Career Growth Opportunities and Learning Benefits**At blithequark, we invest in our employees' growth and development, offering:• Opportunities for career advancement and professional development• Training and mentorship programs to enhance your skills and knowledge• Access to industry-leading tools and technologies• A collaborative and supportive work environment that encourages innovation and creativity• *Work Environment and Company Culture**As a remote Customer Service Representative, you will be part of a dynamic team that values:• Collaboration and teamwork• Innovation and creativity• Customer satisfaction and loyalty• Professional development and growth• Work-life balance and flexibility• *Compensation, Perks, and Benefits**We offer a competitive compensation pack