Experienced Full Stack Customer Service Representative – Remote Contact Center

Are you a customer service superstar with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! careerzynith is seeking an experienced Full Stack Customer Service Representative to join our team of dedicated professionals who are committed to providing world-class service to our members.

About careerzynith

careerzynith is a leading financial institution that has been serving the needs of individuals and families throughout Louisiana for over 65 years. With a strong commitment to our core values of faith, love, and service, we strive to create a safe and inclusive work environment that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets. Our team is dedicated to making a positive impact in our communities, and we're excited to have you join us on this journey!

A Day in the Life of a Remote Contact Center Representative

As a Full Stack Customer Service Representative, you will be the face of careerzynith, providing exceptional service to our members through various channels, including chat, messaging, email, and phone. You will be responsible for resolving member inquiries, solving problems, and assisting with transactions and lending inquiries in a timely and efficient manner. Your day will be filled with:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of careerzynith's products and services.

Skills and Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong attention to detail and ability to maintain accuracy and confidentiality.

Work Environment and Culture

As a remote Contact Center Representative, you will have the flexibility to work from home and enjoy a hybrid schedule that balances work and personal life. Our team is dedicated to creating a safe and inclusive work environment that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team, and we're committed to making a positive impact in our communities.

Compensation and Benefits

careerzynith offers a competitive compensation package, including:

• Hourly pay rate: $17.00 - $20.80
• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Career Growth Opportunities and Learning Benefits

careerzynith is committed to investing in the growth and development of our team members. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our team is dedicated to creating a culture of continuous learning and improvement, and we're excited to have you join us on this journey!

How to Apply

Ready to join our team? Click the "Apply Now" button to submit your application. We can't wait to hear from you! Apply for this job