Experienced Customer Support Associate – Remote Help Desk Support for careerzynith

At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our users. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About careerzynith

careerzynith is a leading provider of innovative IT solutions and consulting services, dedicated to empowering our clients to achieve their full potential. With a strong focus on delivering exceptional results, we pride ourselves on our commitment to excellence, accessibility, and flexibility. Our team is passionate about pushing the boundaries of what's possible, and we're excited to have you join us on this journey.

Job Summary

We're seeking an experienced Customer Support Associate to join our remote team. As a key member of our support team, you'll be responsible for providing Help Desk user support, coordination, and triage for users of our UAS-NY Application. Your primary tasks will include answering phone calls and emails from users, providing outreach and education efforts, and analyzing data to contribute to ongoing process improvement.

Key Responsibilities

* Provide Help Desk user support, coordination, and triage for users of the UAS-NY Application

• Answer phone calls and emails from users to assist them in utilizing the multi-domain, multi-faceted application
• Provide outreach and education efforts for users to ensure they have the necessary knowledge and skills to effectively use the application
• Analyze data in accordance with defined compliance activities to contribute to ongoing process improvement
• Review use of systems to ensure individual and organization compliance with program policies
• Responsible for user-facing communications and reviewing training materials for accuracy

Essential Qualifications

* Bachelor's degree in a relevant field (e.g., computer science, business administration, or a related field)

• At least three years of relevant Customer Support experience
• Strong customer service skills with prior experience working on a help desk
• Ability to conduct tasks in a timely, effective, and patient manner
• Familiarity with policies and protocols of the State agencies to deliver services to the citizens under various healthcare programs
• Strong professional writing and communication skills
• Ability to resolve complex assignments requiring research, investigation, and analysis
• Experience in healthcare, Medicaid, and Long-Term Care required
• Proficient with Microsoft Office Suite
• Exceptional written and verbal communication skills, strong documentation, critical thinking, and analytical skills

Preferred Qualifications

* Experience working in a remote environment

• Familiarity with project management tools and software
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively as part of a team
• Experience with data analysis and reporting

What We Offer

* Competitive pay rate of $25.00 - $35.00 per hour

• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) plan with company match
• Generous paid time off and holiday policy
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

Work Environment

* Remote work arrangement with the possibility of transitioning to a hybrid model in the future

• Flexible work schedule with core hours of Monday to Friday
• Access to cutting-edge technology and tools to support your work

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you!

Application Requirements

* Do you reside in the EST Time zone?

• Do you have a LinkedIn account?
• Bachelor's degree in a relevant field (required)
• At least three years of relevant Customer Support experience (required)
• Microsoft Office Suite experience (required)
• Healthcare, Medicaid, and Long-Term Care experience (required)
• Analytical skills and experience with policies and protocols of NY State agencies (required)

Equal Opportunity Employer

careerzynith is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job