Experienced Customer Success Manager – AI-Driven Financial Crime Prevention

At careerzynith, we're revolutionizing the fight against financial crime with our cutting-edge AI-supported anti-money laundering and fraud detection technology. As a leading provider of innovative solutions, we're committed to empowering our customers to make a real impact in the industry. We're now seeking an experienced Customer Success Manager to join our team and drive customer success, exceed revenue targets, and maximize retention.

About careerzynith

careerzynith is the leading provider of AI-supported anti-money laundering and fraud detection technology. Our powerful combination of traditional rules and explainable AI helps banks and payment providers globally improve the effectiveness of their AML compliance and fraud prevention while maximizing efficiency by reducing false positives. With our solution, we're playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support, and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.

Your Mission

As part of our Customer Success team, you will strategically manage a portfolio of careerzynith's EMEA customers, guiding them through the entire lifecycle – from implementation to ongoing success. Your focus will be on building loyalty, finding and closing new commercial opportunities, and ensuring long-term customer retention. Working closely with Sales, Product, Solution Consulting, Data Science, Customer Support, Marketing, and Finance, you will maximize revenue and profitability while championing customer satisfaction. As the primary advocate for our customers, you will proactively engage with clients, ensuring they derive maximum value from our solutions while fostering strong, lasting relationships.

Your Responsibilities

As a trusted advisor, you will:

Drive customer success

– Minimise time-to-revenue in collaboration with Solution Consulting and Product teams.

Exceed revenue targets

– Manage cARR growth through renewals, cross-sells, and custom development opportunities.

Maximise retention & mitigate churn

– Conduct regular check-ins, QBRs, and consultative meetings with senior executives.

Enhance customer satisfaction

– Continuously improve NPS by ensuring a seamless and valuable customer experience.

Monitor and optimize usage

– Track product adoption and proactively address customer needs.

Develop training & educational materials

– Support customers with tailored resources and address concerns to improve the overall experience.

Your Profile

To succeed in this role, you will need:

3+ years of experience

in customer-facing roles within B2B enterprise software.

• A proven track record managing accounts of $500K+ ARR – cross-selling experience is a vital part of the equation for the successful candidate.
• Strong understanding of SaaS, digital payments, and enterprise software – experience in AML or fraud prevention is a strong plus.
• Ability to build lasting relationships with C-suite executives and senior stakeholders.
• Exceptional communication, presentation, and organizational skills.
• Highly proactive with a passion for forecast accuracy and owning the conversation from start to finish.
• Experience or a desire to work at the start-up and scale-up stage of business growth an great asset.
• Fluency in English; German or other multilingual capabilities are a plus.

Why Join Us?

Join a fast-growing, innovative company at the forefront of AI-driven financial crime prevention. Work with a passionate team and world-class clients while making a real impact in the industry! careerzynith offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about customer success and want to be part of a team that's making a difference, apply now to join our team as a Customer Success Manager.

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and innovative solutions
• Flexible work arrangements and remote work options
• Professional development opportunities, including training and education programs

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, apply now to join our team as a Customer Success Manager. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! Apply for this job