Experienced Customer Service/Dispatcher – Home Services Industry
At careerzynith, we're not just building a team – we're crafting a community of passionate professionals who share a common goal: delivering exceptional customer experiences. If you're a customer service enthusiast with a knack for problem-solving and a passion for helping others, we want to hear from you!
Why Join careerzynith?
As a Customer Service Representative (CSR) / Dispatcher at careerzynith, you'll be part of a dynamic team that's dedicated to providing top-notch service to our customers. With a focus on career growth, team-oriented culture, and recognition programs, we're committed to helping you succeed and thrive in your role.
Competitive Benefits and Perks:
* Competitive pay with bonus opportunities for booked appointments and sales
- Career growth and advancement opportunities, with a focus on promoting from within
- Supportive, positive, and rewarding team-oriented culture
- Company gatherings and recognition programs to celebrate your achievements
Key Responsibilities:
As a Customer Service Representative / Dispatcher at careerzynith, you'll be responsible for:
- Managing inbound calls and messages, answering customer inquiries, scheduling appointments, and responding to leads from platforms like Thumbtack, Yelp, and Angi
- Coordinating dispatching, assigning jobs efficiently to technicians based on availability, location, and job urgency
- Ensuring top-notch customer experience, addressing concerns with professionalism, providing solutions, and following up to confirm satisfaction
- Maintaining accurate records, logging customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required)
- Encouraging customer reviews, following up after completed jobs to build our reputation
Essential Qualifications:
* Customer-First Mindset: You're passionate about helping people and solving problems
- Strong Communication Skills: You're clear, professional, and friendly over the phone and in writing
- Problem-Solving Abilities: You can think on your feet and provide solutions quickly
- Organizational Skills: You can juggle multiple tasks without missing a beat
- Tech-Savviness: Experience with CRM systems (like ServiceTitan) and social media marketing is a plus
- Industry Experience: Prior experience in home services (plumbing, HVAC, electrical, etc.) is preferred
Minimum Requirements:
* High school diploma or equivalent
- 1-2 years of experience in customer service, dispatching, or client support
- Ability to handle customer concerns with professionalism and positivity
What We Offer:
At careerzynith, we're committed to investing in our employees' careers. We offer a range of benefits and perks, including:
- Competitive pay and bonus opportunities
- Career growth and advancement opportunities
- Supportive, positive, and rewarding team-oriented culture
- Company gatherings and recognition programs
- Opportunities for professional development and training
Work Environment and Company Culture:
Our office is located in Dallas, TX, and we offer a flexible work environment that allows you to work from home or in-office. We're a team-oriented culture that values collaboration, open communication, and mutual respect. We celebrate our employees' achievements and recognize their hard work and dedication.
Compensation and Benefits:
We offer a competitive salary and bonus opportunities for booked appointments and sales. We also provide a range of benefits, including health insurance, retirement plans, and paid time off.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today to join our team at careerzynith and start building a career that you'll love. Apply for this job