Experienced Customer Service Representative – Work From Home Opportunity at careerzynith
At careerzynith, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading e-commerce company, we're constantly innovating and pushing the boundaries of what's possible in the world of online shopping. Our Madison, Wisconsin-based careerzynith subsidiary, Shopbop, is a premier online shopping destination for women's fashion and style, offering a curated selection of clothing from well-known and up-and-coming designers. We're seeking a driven, action-oriented customer service representative to join our team and help us achieve our department goals. As a key member of our customer care center, you'll be responsible for providing top-notch support to our customers through phone, email, and online chat. If you're passionate about delivering exceptional customer experiences and have a knack for multitasking, we want to hear from you!
Compensation and Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. careerzynith is a total compensation company, and in addition to a full range of medical, financial, and/or other benefits, you may also be eligible for equity, sign-on payments, and other forms of compensation as part of a total compensation package.
Responsibilities
As a customer service representative at careerzynith, you'll be responsible for:
- Responding to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. Guiding customers through the ordering procedure online.
- Addressing and resolving post-order inquiries regarding delivery, billing, and shipping.
- Utilizing a range of software tools to address client inquiries.
- Helping consumers with both domestic and international concerns by working with outside shipping contractors.
Requirements
To be successful in this role, you'll need:
- A high school graduation or its equivalent; Two or more years of experience in the retail, service, or customer service industries.
- Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders.
- Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs.
- Excellent organizational, time-management, and prioritization abilities.
- Flexibility with a full-time schedule, including shift assignments on weekends and evenings.
- A keen eye for detail and a high level of accuracy.
- Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service.
- A working knowledge of MS Office Suite and Internet Explorer.
Preferred Qualifications
* Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian.
Work Environment and Culture
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our customer care center is a dynamic, multitasking workplace where you'll have the opportunity to grow and develop your skills. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our vision.
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team and become a part of the careerzynith family. Apply Job!
About careerzynith
careerzynith is a leading e-commerce company that's committed to delivering exceptional customer experiences. Our Madison, Wisconsin-based subsidiary, Shopbop, is a premier online shopping destination for women's fashion and style, offering a curated selection of clothing from well-known and up-and-coming designers. We're constantly innovating and pushing the boundaries of what's possible in the world of online shopping. Join our team and become a part of the careerzynith family! Apply for this job