Experienced Customer Service Representative – Utility Industry Expertise
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Representative, you'll play a pivotal role in shaping the future of our company and making a real impact on the lives of our customers. If you're passionate about providing top-notch service, have a knack for problem-solving, and thrive in a dynamic team environment, we want to hear from you!
About careerzynith
careerzynith is a leading provider of innovative solutions in the utility industry, serving over five million customers across 11 states. As a Fortune 200 Company, we're committed to delivering world-class customer service and fostering a culture of excellence. Our award-winning customer service center in Tulsa, OK, is the hub of our operations, and we're seeking talented individuals like you to join our team.
The Opportunity
As a Customer Service Representative with careerzynith, you'll enjoy the freedom and flexibility of a remote work arrangement, with equipment provided to ensure your success. You'll be part of a collaborative team atmosphere, where a casual dress code and regular team-building activities create a fun and engaging work environment. Our Customer Service Representatives are the face of our company, and we reward their hard work with contests, raffles, and team parties.
Key Responsibilities
* Respond to inbound calls from customers inquiring about their service, bills, power outages, and other issues
- Analyze customer inquiries, resolve issues, and provide solutions in a timely and professional manner
- Collaborate with colleagues to ensure seamless customer service experiences
- Participate in training programs to enhance your skills and knowledge
- Meet or exceed performance metrics and quality standards
- Engage in overtime opportunities and contribute to the growth and success of our team
Required Skills and Knowledge
* 2+ years of experience in complex customer service, preferably in the utility industry
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
- Excellent communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues
- Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility
- Strong technical skills, with proficiency in software applications and tools relevant to the role
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Benefits and Pay
* Competitive hourly rate of $16.25/hour
- Generous benefits package, including health and life insurance, dental reimbursement, and more
- Opportunities for career growth and advancement within careerzynith
- Overtime pay and bonuses for meeting or exceeding performance targets
- A fun and engaging work environment, with regular team-building activities and recognition programs
About InnoSource
InnoSource is a leading provider of contract employees and staffing solutions, with over 25 years of experience in the industry. We're dedicated to connecting talented individuals like you with the best long-term career fit, based on your unique skills and needs. Our mission is to deliver exceptional results for our clients and associates, while fostering a culture of passion, innovation, and excellence.
Pre-Employment Checks
If offered a position, we'll conduct a thorough background check and drug screen to ensure the safety and security of our customers and employees.
Equal Opportunity Employer
careerzynith is an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, ages, races, colors, sexes, sexual orientations, gender identities, disabilities, and veterans.
Ready to Join the careerzynith Team?
If this role sounds like the perfect fit, don't hesitate to apply today! We can't wait to hear from you and explore the possibilities of a career with careerzynith. Apply for this job