Experienced Customer Service Representative I - Summer Employment Opportunity at careerzynith
Job Title: Experienced Customer Service Representative I - Summer Employment Opportunity at careerzynith
Job Description:
About careerzynith
At careerzynith, we're a dynamic organization dedicated to delivering exceptional care and service to our customers. Our mission is to provide innovative solutions that empower individuals and institutions to achieve their goals. With a strong philanthropic heritage and a commitment to excellence, we're shaping the future of education and beyond.Job Summary
We're urgently hiring an Experienced Customer Service Representative I for a summer employment opportunity. As a key member of our team, you'll be responsible for providing top-notch customer service to our clients, responding to their inquiries, and resolving their issues in a professional and timely manner. If you're passionate about delivering exceptional customer experiences and have a knack for multitasking, we want to hear from you!Position at a Glance:
- Position: Experienced Customer Service Representative I - Summer Employment
- Compensation: a competitive salary
- Company: careerzynith
- Location: Remote
- Start Date: Immediate openings available
About You
We're looking for a highly motivated and customer-focused individual who enjoys participating in outbound call campaigns, answering incoming customer calls, and following communication scripts to answer customer questions. You'll be responsible for identifying customer issues and directing callers to the appropriate party if necessary. If you're skilled in active listening, have excellent verbal and written communication skills, and can utilize listening and multitasking skills when speaking with customers, we want to hear from you!About careerzynith
careerzynith is a nonprofit 501(c)3 corporation with a dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions. As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on.Essential Duties and Responsibilities:
The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation:- Participate in high volume outbound and inbound call campaigns based on assigned call lists.
- Adhere to approved call scripts and compliance guidelines.
- Provide consistent high-quality service to customers.
- Responds to customer questions while ensuring the highest standards of customer service.
- Utilizes software, scripts, and tools appropriately.
- Appropriately documents all encounters in clear and concise online logs.
- Employs empathic support to customers.
- All other duties and responsibilities as assigned.
Knowledge, Skills, and Abilities:
To be successful in this role, you'll need:- Good customer service skills.
- Excellent verbal and written communication skills.
- Professional phone voice and etiquette.
- Ability to follow instructions and scripts.
- Skilled in active listening.
- Proficient with computers, and good typing skills.
- Strong time management and decision-making skills.
- Knowledge of the FAFSA.
- Knowledge of college financial aid and admissions processes.
Qualifications:
To be considered for this role, you'll need:- High school diploma or equivalent.
- Four to six months of customer service experience in a call center environment.
- Preferred experience working in a college financial aid office or a college administrative office.
Physical and Mental Demands:
This role requires:- Occasional movement about when working inside the office.
- Repetitive motion.
- Regularly operates a computer, phone, and general office equipment.
- Regularly required to handle, feel, grasp objects and reach across a work area.
- Regularly communicates with other employees and on the phone, virtually, or in person with clients.
- Visual acuity.
- Mental focus.