Experienced Communications Manager – Social Media & Customer Advocacy for careerzynith

At careerzynith, we're revolutionizing the way businesses approach digital trust and security. As a leading provider of AI-powered fraud prevention solutions, we're committed to empowering our customers to grow fearlessly in the digital landscape. We're now seeking an experienced Communications Manager to join our Corporate Marketing team and help amplify our brand presence, customer success stories, and industry thought leadership.

About careerzynith

careerzynith is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on careerzynith to unlock growth and deliver seamless consumer experiences. Visit us at careerzynith.com and follow us on LinkedIn to learn more about our mission and values.

Job Summary

As a Communications Manager at careerzynith, you'll be responsible for developing and executing comprehensive social media and customer advocacy strategies that drive business outcomes and amplify our brand presence. You'll work closely with key stakeholders across demand generation, customer success, product marketing, sales, PR, and executive leadership to level-up careerzynith's social media and customer advocacy strategy and execution. This is an exciting opportunity to join a high-performing team that's passionate about careerzynith's mission and committed to driving measurable impact for the business.

Key Responsibilities

* Social Media Strategy & Execution: Own and execute comprehensive social media strategy across LinkedIn and other relevant platforms. Create engaging content that positions careerzynith as an industry leader, showcases our expertise, and makes careerzynith a must-follow account for fraud prevention professionals and executives. Monitor social conversations about fraud prevention and digital risk to identify engagement opportunities. Collaborate with others across the company to amplify product launches and company milestones. Track and analyze social media performance, providing regular reporting and optimization recommendations.

• Customer Advocacy Program Ownership: Own our customer advocacy program, SuperSifters, to put careerzynith and our customers in the spotlight together. Identify, recruit, and nurture customer advocates willing to share their success stories. Coordinate customer participation in speaking opportunities, webinars, conferences, case studies, and industry events. Facilitate customer involvement in press releases, awards submissions, and media opportunities. Create systematic processes for maintaining ongoing relationships with customer advocates. Work closely with Go-to-Market teams to identify and engage potential advocates.
• PR Agency Management & Support: Serve as day-to-day liaison with external PR agencies, ensuring alignment with broader marketing objectives. Support PR campaign development and execution, including media outreach and thought leadership initiatives. Coordinate executive positioning and speaking opportunities. Assist with crisis communication planning and execution when needed.

Qualifications

* Bachelor's degree in Marketing, Communications, or a related field

• 4-6 years of marketing experience with demonstrated expertise in external communications, social media management, and customer advocacy programs
• Proven track record of building social media presence and engagement for B2B technology companies, preferably in fintech, security, or AI/ML industries
• Preferred: Experience running customer reference programs, case studies, and advocacy initiatives that drive business outcomes
• Strong project management skills with ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with ability to adapt messaging for different audiences
• Experience working with external agencies and vendors
• Proficiency with social media management tools, familiarity with Salesforce and project management tools (preferred)
• Strategic mindset with focus on achieving measurable business objectives and customer-centric approach to marketing
• Must-haves: determination, scrapiness, and creativity

Benefits and Perks

* Competitive total compensation package

• 401k plan
• Medical, dental, and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off

Why Join careerzynith?

At careerzynith, we're passionate about empowering our customers to grow fearlessly in the digital landscape. We're committed to creating a work environment that's collaborative, inclusive, and supportive of our employees' growth and well-being. As a Communications Manager at careerzynith, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a meaningful impact in the industry.

How to Apply

If you're a motivated and experienced Communications Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Employment Opportunity

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job