Experienced Accounting Customer Support Manager – Financial Automation Platform
At careerzynith, we're revolutionizing the way small to medium-sized businesses manage their finances. As one of America's fastest-growing fintech companies, we're dedicated to providing a seamless financial journey for our clients, allowing them to focus on what truly matters – their growth. With a $200 million funding boost in 2024, we're poised for continued innovation and expansion. Our innovative product suite integrates Credit & Banking, Billing & Invoicing, Bookkeeping, and Taxes, all harmonized through cutting-edge artificial intelligence. We're proud to serve as the official corporate card and spend management platform for iconic sports franchises like the Florida Panthers, Miami Heat, and Chicago Bulls. We're seeking an experienced Accounting Customer Support Manager to oversee the day-to-day operations of our accounting support team. This is a unique opportunity to join a dynamic, fast-growing company and make a meaningful impact on our customers' financial experiences.
Key Responsibilities:
* Manage a team of accounting support staff, including assigning tasks, reviewing work, and providing performance feedback
- Train new staff on accounting support procedures and software
- Monitor workload and ensure timely completion of tasks
- Ensure adherence to bookkeeping standards, company processes, and internal controls
- Monitor for potential errors and discrepancies in client communication
- Identify opportunities for process improvement and implement changes to enhance efficiency
- Analyze customer support data to identify trends and areas for improvement in accounting or operational processes
- Implement new customer support tools and procedures to streamline the resolution of accounting support issues
- Develop knowledge base articles and training materials for the customer support team on accounting procedures
Essential Qualifications:
* Knowledge of bookkeeping and accounting practices and principles
- Proven ability to lead, manage, and motivate a team
- Excellent attention to detail and accuracy
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Excellent customer service skills, including active listening and conflict resolution
- Proficiency in accounting software (QuickBooks Online) and customer relationship management (Salesforce) tools and support ticketing systems (Zendesk)
- Strong analytical skills to identify trends and patterns in customer data
- Excellent communication skills, both written and verbal
Preferred Qualifications:
* Experience in a customer support or accounting role
- Familiarity with financial automation platforms and fintech industry
- Certification in accounting or bookkeeping (e.g., CPA, CMA)
Why Join Us?
* Work in a dynamic, fast-growing company with a $200 million+ funding boost
- Learn from world-class leaders who have scaled businesses to new heights
- Enjoy a competitive salary, stock options, and top-tier benefits, including health, vision, and dental insurance, paid time off, and more!
Benefits:
* Health insurance
- Dental insurance
- Employee stock purchase plan
- Paid time off
- Paid training
- Vision insurance
Work Environment:
* Full-time (M-F, 9:00 AM–6:00 PM) Eastern time
- Collaborative and dynamic work environment
- Opportunities for professional growth and development
How to Apply:
If you're a motivated and customer-focused individual with a passion for accounting and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job