Employee Assistance Program Management Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Fully Remote anywhere within the continental U.S. The schedule is Monday through Friday, 11:00 am to 8:00 pm Eastern Time. The Consultant provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations, and other workplace concerns. Coordinates critical incident and disruptive event response. Provides member clinical assessments and triage into care. Performs case management across scope of all types of management referrals, including consistent communication to corporate clients regarding compliance. Fundamental Components

• Provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations and other workplace concerns.
• Coordinates critical incident stress management process, including onsite and virtual interventions following critical incidents and disruptive events (workplace accidents, robberies, deaths, and other trauma).
• Conducts clinical assessments and coordinates care of members subject to management referrals.
• Performs case management of management referrals, collaborating with treatment providers, and providing consistent feedback to plan sponsors
• Works collaboratively with management to ensure quality service delivery
• Documents clinical information that meets risk management and regulatory requirements
• Partners with account management to ensure strong customer relations and service satisfaction.

Additional Information

• Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Required Qualifications

• Unrestricted independent state licensure in a behavioral health field (LMHC, LMFT, LCSW, LICSW, LPC, PhD).
• 3+ years of experience in behavioral health services.
• 2+ Substance abuse experience.
• 2+ Crisis management experience.

Preferred Qualifications

• CEAP/EAP experience.
• SAP/DOT experience.
• CISM experience.
• Human Resource and/or Supervisory experience.
• Case management, Utilization Review, or Utilization Management background preferred.

Education

• Master’s degree in behavioral health field.

Anticipated Weekly Hours 40 Time Type Full time Pay Range The Typical Pay Range For This Role Is $54,095.00 - $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/25/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.