Delivery and Success Associate - Enterprise
Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. The Delivery and Success Associate - Enterprise will support customers from onboarding through long-term partnership, helping configure the Ketryx platform and apply structured problem solving to real challenges.
Responsibilities
- Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, helping them apply best practices for requirements, verification, and quality workflows
- Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts
- Apply Engineering & Quality Thinking: Help customers reason through leaving evidence, verification activities, and structured development processes commonly used in regulated and safety‑critical environments
- Troubleshoot and Problem‑Solve: Investigate technical and workflow challenges, escalate thoughtfully when needed, and follow through to resolution
- Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams to help improve the platform and internal processes
- Support Quality & Compliance Efforts: Contribute to accurate, well‑structured documentation within the Quality Management System (QMS) and reinforce strong process discipline
- Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V‑model
Skills
- Bachelor's degree in engineering, computer science, or a related technical field (or equivalent hands‑on technical experience)
- Familiarity with concepts such as requirements, verification & validation, testing, systems engineering, or the V‑model (academic or professional exposure is sufficient)
- Curiosity about or comfort working in regulated, safety‑critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.)
- Ability to understand and explain technical concepts clearly, both verbally and in writing
- Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows
- Enjoys working across teams and building trusted relationships with customers and teammates
- Experience in customer success, professional services, or product operations in B2B SaaS
- Background in quality, regulatory affairs, or systems engineering
- Familiarity with Software as a Medical Device (SaMD)
- Experience working in an early stage, product-based start up
Benefits
- Variable
- Equity options
- Compensation may be negotiated based on experience level
- Hybrid schedule
- Generous stock options possible
- Opportunity to learn and grow as part of a global team
- Generous PTO for full-time
Company Overview