Czech Speaking Customer Advisor (Remote in Portugal)

Are you good with technology, great at solving problems, and do you love helping people? We are looking for a Czech-speaking Customer Advisor to join our top support team. In this job, you do more than just answer calls—you will be the friendly human connection for users of one of the world's most famous and modern technology brands. As a work-from-home advisor, you are the voice of the brand. You will help customers set up their new high-end devices, fix software problems, and manage their account security. We value kindness just as much as technical skills. The Mission: Turning Problems into Great Experiences Your goal is to listen to frustrated callers and use your skills to turn them into happy, loyal fans. KEY RESPONSIBILITIES Customer Support: Give excellent help through phone calls, chat, and e-mails to customers who speak Czech. Fixing Tech Issues: Guide users step-by-step to fix problems with hardware, software, cloud storage, media subscriptions, and device syncing. Building Relationships: Listen carefully to understand what the customer needs. Always stay patient, kind, and professional. Owning the Problem: Take care of your own customer cases, make sure to follow up on promises, and pass complex issues to the right team when needed. Keeping Records: Type details of every chat into our computer system (CRM) so we always have a clear history of the customer's help requests. WHAT WE ARE LOOKING FOR Language Skills: You must speak Czech at a native or C2 level, and have a good level of English (B2/C1 level) for training and company messages. Love for Tech: You do not need to be a computer scientist, but you should feel comfortable using smartphones, tablets, and different computer systems. Home Office Setup: You have a quiet, private place to work and a fast, reliable internet connection. People Skills: You are naturally friendly, enjoy talking to people, and always keep a positive attitude. No Experience Needed: Having worked in customer service or tech support before is a plus, but it is not required. We give you full, paid training to teach you everything. NON-NEGOTIABLE REQUIREMENTS Residency: You must already live in Portugal and have a valid tax number (NIF) and a legal work permit. Availability: You are flexible to work in shifts, which includes working some weekends or holidays during business hours. WHY JOIN US? Work from Home: Enjoy the freedom of a 100% remote job while living anywhere in beautiful Portugal. Great Training: A complete, paid learning program that teaches you everything you need to know about our products and tools. Good Pay Package: A fixed base salary, plus monthly cash bonuses for doing a great job, and a daily meal allowance. Job Promotion: We prefer to promote our own workers. You can quickly move up to become a team leader or a tech expert. Free Tools: We will ship all the high-tech computer equipment you need straight to your home.