Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home
Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home For this Customer Support Specialist position, Managed Services Provider and Linux experience is required. We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity. Responsibilities: – Provide technical support for customers via phone, ticket system or messenger. – Provide support in a wide range of advanced Linux and AWS server management issues. – Use critical thinking skills to identify and resolve technical problems. – Maintain effective communication with internal and external channels. – Provide short-term resolutions and develop preventative measures for the longer term. – Monitor server alerts for any performance issues and address them appropriately. – Help create internal documentation as well as customer facing knowledge base. – Assist in onboarding, training and mentoring new team members. – Keep up to date with relevant technologies. Qualifications: – 1+ years of experience in customer service/technical support via phone or ticketing system. – Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS. – Managed Services Provider (MSP) experience is required. – Experience with troubleshooting in multi-user environments. – Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.). – General understanding of networking (TCP/IP, DNS, Routing, E-Mail). – Demonstration of independent thinking and decision-making abilities. – Ability to multitask, adapt to changes quickly, and to prioritize work. – Excellent communication, availability and interpersonal skills. – Strong troubleshooting skills in a fast-paced environment. – Open to 24/7 support environment. – Availability to possibly working weekends. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting Looking for a top IT recruiter to help your company hire for similar positions in Des Plaines, IL or in other cities? Our IT recruiters for tech jobs and staffing companies can help. We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters for tech jobs and IT recruiting companytoday! Phone 630-428-0600 ext. 14 or email us at [email protected]. Click here to submit your resume for this job and others. Atlanta IT Recruiters, Austin IT Recruiters, Baltimore IT Recruiters, Boston IT Recruiters, Charlotte IT Recruiters, Chicago IT Recruiters, Cincinnati IT Recruiters, Cleveland IT Recruiters, Columbus IT Recruiters, Dallas IT Recruiters, Denver IT Recruiters, Detroit IT Recruiters, Fort Lauderdale IT Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey IT Recruiters, New York City IT Recruiters, Philadelphia IT Recruiters, Phoenix IT Recruiters, Raleigh-Durham IT Recruiters, Salt Lake City IT Recruiters, San Antonio IT Recruiters, San Diego IT Recruiters, San Francisco IT Recruiters, San Jose IT Recruiters, Seattle IT Recruiters, Silicon Valley IT Recruiters, St Louis IT Recruiters, Tampa IT Recruiters, Washington DC IT Recruiters Information For Employers > General Information | About Us | How We Work | Trading Industry | Healthcare Information Technology | Government Contract Expertise | Request Services Information For Job Seekers > General Information | Find A Job | Submit Resume | How We Work | Trading Industry Tech Pros | Healthcare (HIT) | Security-Cleared | Successful Interviewing | Sample Interview Questions General Information > About Us | Our Values | Meet Our President | Position Types | Technologies | Blog | Coverage Area