Customer Service Representative (Remote)

• Job Title:

• Customer Service Representative (Remote...
• Job Description
• The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
• REIMAGINE YOUR CAREER
• Are you looking for a ?work from home? career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ?World's Best Workplaces,? ?Happiest Employees,? and ?Best Companies for Career Growth? awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
• As a remote Customer Service Representative, you'll join an organically diverse team from 40 countries where ALL members contribute and support each other's success and well-being, united as ?One Concentrix.? Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
• CAREER GROWTH AND PERSONAL DEVELOPMENT
• This is a great ?work from home? opportunity that will allow you to reimagine an all-new career journey and develop ?friends for life? at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
• What You Will Do In This Role
• As a Concentrix Customer Service Representative working from home, you will:
• ? Reviewing of existing customer accounts to make sure we are caring for all of their needs and caring for the accuracy of their account services and information
• ? Maintain, acceptable production levels as set by management
• ? Provide details on the discount services to help retain and save customers
• ? Standard verification and authentication for customer account ? integrity
• ? Provide high level of customer service and empathy
• ? Strong ability to ask probing questions, to discover the wants, interests and needs of our customers
• ? Validating policy and what the customer have it on the customers policy
• ? Check status of claims
• ? Must have the ability to deliver bad news and de-escalate critical situations
• ? Be efficient in navigating multiple systems
• ? Participate in ongoing training and self-development
• ? Maintain advanced knowledge of procedures, product information and online resource tools
• ? Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
• ? Participate in activities designed to improve business performance
• ? Ensure that all quality targets are met and maintained
• Your Qualifications
• Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
• ? Minimum of 6 months to 1 year of solid customer service experience
• ? Must provide own equipment personal desktop or laptop - no Chromebooks or Apple products - bring your own device
• ? High School Diploma or GED Required
• ? Ability to effectively communicate with customers and ask discovery questions
• ? To have a strong heart and mind for servicing others
• ? Comfortable with Outlook, asynchronous tools, and Microsoft Excel
• ? Must be comfortable being on web camera
• ? Able to utilize tools and resources to efficiently our customers
• ? Need to be able to articulate in a business acumen manner
• ? Ability to breakdown complex subject matter into relatable knowledge for our customers
• ? Ability flexible with the hours of operation
• ? Open and receptive to feedback from leadership
• ? Proactive in self upskilling and knowledge training
• ? Ability to cross reference job aids while assisting a customer
• What's In It For You
• One of our Concentrix Culture Statements says, ?We are fanatical about our staff.? That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for<