Customer Logistics Manager

Location: US-FL-Florida-Virtual Pay Rate: Salary - Salary Plan, 70,000.00 USD Annual Work Shift:

Job Description

The Customer Logistics Manager, under the direction of the Peppermint Robotics CEO, administers and communicates all activities related to the deployment of robots at customer locations once a contract is signed. The manager ensures high standards of operation, complies with the procedures established by division leaders, plans/communicates schedules and deployment information to customer contacts, and coordinates the robotic and human resource logistics required for successful deployment at each customer location.

Responsibilities

Scheduling and Communication of Robot Deployments Takes ownership of the deployment process as soon as a sale or lease agreement is signed. Under the direction of the CEO, works with customers and internal resources to determine the deployment date. Schedules kick-off meetings with customers, plans shipping with the carrier, and ensures that the Peppermint team and the Customer have exchanged all necessary information for a successful kickoff. Ensures engineers’ travel plans align with deployment timeline, communicating adjustments as needed to all parties. Post-Deployment Success Confirm that all steps have been completed for the customer, and that post-deployment resources have been provided (contact information, App access, ops manuals, etc.). Own resolution of any outstanding equipment or support issues (replacement parts, questions, etc.). Utilize tools available to ensure that all customer and deployment information is accurate (using Zoho, etc.). Shipping and Logistics Collaborate with division leadership to understand the availability of inventory and the related impact on deployment planning. Work with shipping vendors to plan the most cost-effective, reliable transportation for moving robots and parts. Monitor tracking and delivery of robots at each customer location, providing updates to teams as needed. Resolve issues independently (requesting input as needed) when challenges with shipment deliveries or engineer flight delays occur, always providing prompt and courteous updates to customers and internal leadership. Supervise a Team of Service Technicians Manage the schedule, payroll, and top-level objectives for a group of highly educated engineers who are responsible for the hands-on deployment of the robots at each customer location. Onboard and provide training on SOPs for the engineers, related to travel policy, customer service, etc. Job Specifications Self-starter, takes initiative to learn quickly and solve problems, often without close supervision or direction. Excellent communication skills, both verbal and in writing. Excellent at client relationship management, maintaining a positive and professional manner at all times. Availability to resolve unexpected issues related to travel plans or shipping delays after hours, as needed. Perform other tasks as may be assigned. A minimum of 2 years' experience in a similar role/responsibility is required. Proficient computer skills, including Google Workspace, Excel, and Word. Zoho knowledge is a plus.