Crisis Community Hotline (Nonprofit)

Community Care Advocate (Call Center) – Evening Shift (Work From Home) Make a real difference—every call matters. We’re hiring 2 Community Care Advocates to support individuals and families who are navigating difficult situations and need access to basic resources like food, housing, and utility assistance. If you’re someone who can stay calm under pressure, truly listen, and help people in their most vulnerable moments, this role is incredibly meaningful—and equally challenging. What You’ll Do As a Community Care Advocate, you’ll be the first point of contact for community members seeking help. Every day, you will:

• Handle a high volume of inbound calls from individuals in need of support (food, housing, utility assistance, suicide etc.)
• Listen actively to understand both stated and unstated needs
• Provide accurate referrals to community resources using a comprehensive database
• Show genuine empathy and care while maintaining professionalism and efficiency
• Ask thoughtful follow-up questions like, “What else can we support you with today?”
• Document call details and ensure accurate records
• Help improve resources by reporting outdated or incorrect information

What To Expect This is a fast-paced, high-impact environment—please review carefully:

• Call volume: Back-to-back calls (team handles 300–500 calls/day across ~20 people)
• ⏱️ Call length: Average 5–7 minutes
• ⚡ Pace: Continuous queue-based work (little to no downtime)
• Call types: Some callers may be upset, emotional, or in crisis
• ❤️ Emotional demand: High—callers are often facing serious life challenges

This role is not easy—but it is meaningful and rewarding. Schedule & Training

• Shift: 12:30 PM – 9:00 PM (this is fixed and will not change)
• Work from home after training (equipment provided)
• Week 1: Onsite training, 8:30 AM – 5:00 PM (classroom-style, independent learning)
• Week 2: Shadowing (must be flexible to match assigned shift)
• Training style: Self-directed reading and learning (5+ hours/day), followed by hands-on observation

What You Bring (Required)

• ✅ At least 1 year of high-volume inbound call center experience
• Queue-based environment
• 30+ calls per day
• ✅ Ability to type while talking (strong documentation skills)
• ✅ Experience working with a headset system
• ✅ Emotional resilience—able to handle stressful, high-intensity calls
• ✅ Willingness to work the assigned shift and training schedule
• ✅ Strong problem-solving and communication skills

What Sets You Apart

• Experience in:
• Nonprofit, social services, or human services
• Community outreach or advocacy
• A natural ability to balance empathy with efficiency
• Comfort supporting individuals in difficult financial or personal situations

Important to Know

• This is a mission-driven role where you’ll truly impact lives—but it requires thick skin, emotional strength, and focus
• You’ll be part of a highly tenured team, with many employees staying 10+ years
• Not a fit for candidates looking for:
• Fully scripted calls only
• Low-stress environments
• Extensive hands-on training (this role requires independent learning)

Education

• High School Diploma or GED preferred

Why Join Us?

• Meaningful, community-focused work
• Work-from-home setup (equipment provided)
• Stability and support from a long-tenured team
• Opportunity to make a real difference—every single day

Job Type & Location This is a Contract to Hire position based out of Detroit, MI. Pay And Benefits The pay range for this position is $19.00 - $19.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 28, 2026. About TEKsystems We're partners in transfor