Corporate Training Support Analyst – Remote

About Company Join Career.zycto, a dynamic organization committed to fostering continuous professional growth through innovative learning solutions. For a Corporate Training Support Analyst, we offer a collaborative and forward-thinking environment where your expertise in technology and training will directly impact employee development. We pride ourselves on leveraging cutting-edge tools to deliver impactful learning experiences. Your work here will be crucial in ensuring our training programs run seamlessly, empowering our global workforce. We champion adaptability, problem-solving, and a passion for learning, making us an ideal place to advance your career.

Job Description

Career.zycto is seeking a dedicated and technically proficient Corporate Training Support Analyst to join our remote team. In this pivotal role, you will be instrumental in the smooth operation and continuous improvement of our corporate learning and development initiatives. You will serve as the primary technical point of contact for our Learning Management System (LMS) and other training technologies, ensuring a seamless experience for all learners and facilitators. This is an exciting opportunity for someone passionate about leveraging technology to enhance educational outcomes and support a globally distributed workforce. You will troubleshoot technical issues, manage user accounts, upload and maintain course content, generate reports, and provide essential support to both trainers and employees. We are looking for an individual who thrives in a fast-paced environment, possesses strong problem-solving skills, and has a keen eye for detail. Your contributions will directly impact the effectiveness of our training programs, helping our employees acquire new skills and advance their careers within Career.zycto. This role requires a proactive approach to support and a commitment to continuous learning and adaptation to new platforms and methodologies. Be part of a team that values innovation and impact.

Key Responsibilities

• Provide front-line technical support for the Learning Management System (LMS) and other training platforms, resolving user issues related to access, course enrollment, content playback, and completion tracking.
• Manage user accounts, roles, and permissions within the LMS, ensuring data accuracy and compliance with security protocols.
• Upload, organize, and maintain course content, including SCORM packages, videos, documents, and other learning resources.
• Assist in the creation and deployment of online courses, virtual instructor-led training (VILT) sessions, and blended learning solutions.
• Generate and analyze reports on training completion rates, user engagement, and program effectiveness, providing insights to L&D leadership.
• Collaborate with instructional designers and trainers to ensure content is optimized for technical delivery and learner experience.
• Document support procedures, FAQs, and best practices for common technical issues.
• Test new features, updates, and integrations within the LMS and related tools, identifying and reporting any issues.
• Stay current with LMS trends, e-learning technologies, and best practices in corporate training support.
• Conduct virtual training sessions for users on how to navigate the LMS and utilize training resources effectively.

Required Skills

• 2+ years of experience providing technical support for an enterprise-level Learning Management System (LMS) such as Workday Learning, Cornerstone OnDemand, Docebo, or similar.
• Proficiency in troubleshooting common software and web application issues.
• Strong understanding of SCORM, xAPI, and other e-learning standards.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
• Proven ability to manage multiple priorities and projects in a fast-paced, remote environment.
• Detail-oriented with strong organizational and time management skills.
• A self-starter with a proactive approach to problem-solving.
• Comfortable working independently and as part of a virtual team.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools (e.g., Slack, Microsoft Teams).

Preferred Qualifications

• Bachelor's degree in Information Technology, Education Technology, Human Resources, or a related field.
• Experience with data analysis and reporting tools.
• Familiarity with graphic design tools (e.g., Adobe Creative Suite) or video editing software.
• Certification in LMS administration or relevant e-learning technologies.
• Experience in a corporate L&D department or training environment.

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Flexible remote work environment.
• Professional development opportunities and access to cutting-edge e-learning resources.
• Company-sponsored home office stipend.
• Collaborative and supportive team culture.
• Employee assistance program.
• Opportunities for career advancement within a growing organization.

How to Apply

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this remote role. Please highlight your experience with LMS administration and technical support. Click on the link below to apply for the job.