Controlled Substance/Medical Records Technician
About the position The primary purpose of the Controlled Substance Technician/Medical Records position is record keeping of controlled substance prescription orders and computer data entry and retrieving of medical records. Symbria’s Long-Term Care Pharmacy combines the personalized attention of an independent pharmacy with the advanced resources of an innovative healthcare partner. With over two decades of experience as a leader in pharmacy technology, we are dedicated to developing and delivering groundbreaking solutions that safeguard patient safety, improve outcomes, and help our partner organizations thrive. Our state-of-the-art strip packaging and medication management systems are designed to enhance accuracy, save valuable staff time, reduce waste, and support consistent medication adherence across all care environments. Symbria proudly serves a wide range of long-term care settings, including Assisted Living, Skilled Nursing, Memory Care, Developmental Disability communities, and other specialized residential settings—providing dependable, resident-centered pharmacy services tailored to each community’s unique needs.
Responsibilities
- Assist the pharmacist in the processing of controlled substance orders and prescriptions.
- Enters controlled substance orders accurately and efficiently in a timely manner, under the supervision of a pharmacist.
- Contact physician offices as needed to request new and refill prescriptions.
- Open orders as needed, verify eligibility, and input prescriptions while maintaining productivity and quality expectations.
- Document correspondence and follow up in the system.
- Process required physician letters and reconcile within the legal timeframe.
- Prepare documents and medical records for requests and audits and provide feedback to supervisor.
- Work collaboratively with other team members and manager to ensure best-practices are shared.
- Assist as needed with research of lost or missing orders per internal department requests.
- May provide backup support to other pharmacy departments based on business needs or production levels.
- Develops knowledge of pharmacy policies and procedures and complies with them.
- Enter all medical record orders into computer system accurately. Including medication and non medication orders when appropriate.
- Contact client for verification of orders as needed.
- Print reports for communities as necessary.
- Process and print accurate charts for communities monthly and on demand.
- Document correspondence and follow up in the system.
- Initiate and document correspondence and follow up in system.
- Work collaboratively with other team members and manager to ensure that best-practices are shared.
- May assist with research of lost or missing orders per internal department requests.
- May provide backup support to other pharmacy groups based on business needs or production levels.
- Any and all duties as assigned.
Requirements
- High School diploma or general education degree (GED).
- Pharmacy Technician License and/or Certification (CPhT) as per State requirements.
- Pharmacy experience; minimum one year.
- Excellent customer service, interpersonal, verbal and written communication skills.
Nice-to-haves
- Data entry experience and medical records experience, minimum one year.
Benefits
- Medical, Dental, and Vision Insurance
- Short/long Term Disability Insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Programs
- Paid Time Off (PTO) and Tuition/CEU Reimbursement