Client Success Executive, Group Health Insurance
Client Success Executive – Employee Benefits (Post-Sale) Senior Individual Contributor | Field-Based / Remote | Northern New Jersey Local client travel + NYC office access The Opportunity
- True Benefit is hiring a Client Success Executive to own employer client relationships after implementation within an established ADP TotalSource PEO partnership.
- This is a post-sale, post-implementation role—no prospecting, no selling, and no people management.
- Your responsibility begins once the client is live and continues through the life of the account.
- You’ll work closely with ADP TotalSource HR Business Partners (HRBPs) embedded with clients, serving as the primary benefits expert and relationship owner focused on service excellence, retention, and long-term client health.
- This role is designed for an experienced benefits professional who values ownership, autonomy, and impact.
What You’ll Do
- Serve as the primary post-sale point of contact for assigned employer clients
- Partner closely with ADP HRBPs supporting clients at their locations
- Own the client relationship with a focus on:
- Retention and renewals
- Service quality and escalation management
- Proactive issue identification and resolution
- Manage benefit changes, ongoing service needs, and carrier coordination
- Identify and address at-risk accounts before issues escalate
- Travel locally to client sites in Northern NJ with periodic travel to ADP’s NYC office
What We’re Looking For
- 5–10+ years of experience in employee benefits account management, client success, or post-sale service
- Strong, hands-on knowledge of group health insurance (small group experience preferred)
- Proven ability to own client relationships independently
- Comfortable in a field-based, client-facing role
- Experience working with PEO, HCM, or employer-facing environments is a plus
- Life & Health license (or ability to obtain within 90 days)
What This Role Is Not This role is about judgment, accountability, and follow-through. Why True Benefit & Amwins
- True Benefit is an operating company of Amwins Group, the largest wholesale insurance brokerage and group benefits firm in the world, placing over $45B in annual premium.
- Amwins is privately held and employee-owned, offering stability, scale, and long-term career growth without unnecessary bureaucracy. www.amwins.com
- Immediate, comprehensive benefits (no waiting periods)
- Generous and flexible PTO
- Long-term growth potential
If you’re a senior benefits professional who prefers post-sale ownership and meaningful client relationships over sales activity, we’d welcome a conversation.